Structural factors and integrated care interventions: is there a role for economists in the policy debate?

Connelly, Luke B.; Fiorentini, Gianluca

doi:10.1007/s10198-020-01253-1

Cited by 4 publications

(1 citation statement)

References 25 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Although the national social, health and welfare systems differ from country to country, the objective of integrated care is a common one (WHO, 2015; EU Commission, 2017). It improves the quality of services and the efficiency of the service system and increases staff and customer satisfaction (Kodner, 2009; Auschra, 2018; Connelly and Fiorentini, 2021). One of the key principles in integrated care is the customer's active and participatory role in one's own care (Goodwin et al ., 2017).…”

Section: Introductionmentioning

confidence: 99%

Looking for integrated elderly care in practice

Juutinen

2023

JICA

View full text Add to dashboard Cite

PurposeThe goal of integrated, multidisciplinary and person-centered care is on the welfare policy agenda in many countries, but how about integrated service delivery in action? This paper describes a three-year service journey of an elderly person from home to a nursing home through home care, specialized hospital and inpatient care. The aim of this viewpoint paper is to consider how customer orientation and integration are realized when an older lady living an active life becomes seriously ill and loses the ability to conduct daily functions.Design/methodology/approachThe service path will be described from the perspective of a relative.FindingsThe paper raises questions related to governance as well as multidisciplinary and customer orientation in integrated care.Originality/valueThe paper discusses a real-life experience of an elderly care journey from active senior life to a nursing home in Finland. When making visible an elderly care journey, this gives real-life information about the challenges and the needs for development. Better practical understanding helps to remove inter-organizational barriers toward more integrated and patient safe care.

show abstract