“…When people are overloaded they feel frustrated, their decision-making ability degrades, they feel burned-out, and they feel a lack of control over their own environment (Burchell, 2015;Eppler & Mengis, 2004;Speier, Valacich, & Vessey, 1999;Sutcliff & Weick, 2008). A flurry of new terms is developing around the concept of overload including connection overload (LaRose, Connolly, Lee, Li, & Hales, 2014), techno overload (Dhir & Midha, 2014), stress overload (Amirkhan, 2012), and technology overload (Karr-Wisniewski & Lu, 2010). Yet people's frustrations with being overloaded illustrate a distinctive communicative concern; one that introduces issues that are highly relevant in a contemporary society that uses a variety of information and communication technologies (ICTs) to be in constant communication (Bayer, Campbell, & Ling, 2016;Burchell, 2015;LaRose et al, 2014;Van Dijck, 2013;Wajcman, 2015).…”