Stress and the EAP Counsellor

Greenwood, Annette

doi:10.4135/9781446217009.n16

Cited by 4 publications

(6 citation statements)

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“…The prevalence of stress and burnout has been noted in counsellors working in organisations generally (Brady et al, 1995;Greenwood, 2003;Lockley, 1995) and is also a relevant factor in relation to the findings of this study of lone counsellors working in organisations. Greenwood (2003) showed high levels of stress were due to workload, organisational structures and processes and conflict with other professionals. Brady et al (1995) noted that excessive administration tasks and some client behaviours contributed to stress.…”

Section: Lone Counsellors' Experience Of Stresssupporting

confidence: 54%

“…A number of studies and articles cite counsellor stress as a consequence of working in organisational settings (Brady et al, 1995;C. Carroll, 2003;Cushway & Tyler, 1994;Greenwood, 2003;Lockley, 1995). Baumeister and Leary's belongingness hypothesis states that human beings have a drive to form and maintain at least a minimum number of lasting, positive and significant interpersonal relationships, and that relatedness without frequent contact will be unsatisfactory (Baumeister & Leary, 1995).…”

Section: Research Studies Documenting Counsellor Stressmentioning

confidence: 99%

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Counselling in organisations: What is the experience of the lone counsellor?

Winning

2010

Couns and Psychother Res

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Aims: To explore and understand lone counsellors' experiences of working in organisations, and to indicate means of enhancing this. Method: Semi-structured interviews were conducted with nine participants and subjected to a qualitative, grounded theory analysis (Glaser, 1992;Glaser, 1998). Findings: Lone counsellors felt lonely, isolated and stressed in the workplace. The 'lone battling' behaviour adopted in an attempt to seek acceptance within the organisation and meaningful relationships with likeminded others in the counselling community was only partially successful. The lone counselling experience is understood to be a product of the tension inherent in organisational dynamics. Discussion: The findings help to confirm the belongingness hypothesis proposed by Baumeister and Leary (1995) that states that the need to belong is a fundamental motivation. Implications: The relevance of these findings to the training and employment of counsellors and other lone workers is discussed as well as areas for further research.

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Section: Lone Counsellors' Experience Of Stresssupporting

confidence: 54%

Section: Research Studies Documenting Counsellor Stressmentioning

confidence: 99%

Counselling in organisations: What is the experience of the lone counsellor?

Winning

2010

Couns and Psychother Res

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“…As one illustration, Attridge (2005) explained that EAPs traditionally help companies plan organizational change, for example, downsizing, to reduce costs. Several sources have mentioned EAPs as employer methods to defend themselves against stress-related claims (Dolan, 1994;Greenwood, 1997;Keefe, 2005;''Stress Risk Assessments and EAPs,'' 2003) or prevent absenteeism (Von Freymann, 2002). Fitzgerald et al (1989) even argued that it is not in EAPs' interest to address underlying causes of problems.…”

Section: Ethical Conflicts and Contradictionsmentioning

confidence: 97%

“…Some authors point out EAPs can be caught in conflict between their roles serving the employer and serving the individual employee (Greenwood, 1997), ''lying as they do in 'disputed territory' between the professional therapists, the personnel managers and the company financial officers'' (Berridge & Cooper, 1996, p. 93). Berridge and Cooper (1993) reviewed discussions on inherent contradictions between EAPs' role to support profitability and productivity of the company, but also the well-being of employees.…”

Section: Ethical Conflicts and Contradictionsmentioning

confidence: 97%

Getting to Know You: Occupational Health Researchers Investigate Employee Assistance Professionals' Approaches to Workplace Stress

Azaroff

Champagne

Nobrega

et al. 2010

Journal of Workplace Behavioral Health

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296prevent and address job stress at the organizational level. A review of literature for and about employee assistance professionals was conducted to explore their perspectives on these issues. Results show high awareness regarding the health effects of job stress and a wide range of approaches to address this problem. EAPs appear to be a potential strong partner in efforts to prevent workplace stress, but face obstacles to intervening at the level of the work environment.KEYWORDS cardiovascular disease, dual client relationship, occupational health, organizational intervention, stress, work environment Work-related stress, work organization factors that lead to stress and associated cardiovascular and other diseases (such as depression, anxiety, cognitive impairments, and substance abuse), are increasingly urgent topics in occupational health.

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“…EAP counsellors themselves report high levels of discomfort in dealing with organisational issues related to workplace systems (Berridge, et al, 1997;Greenwood, 1997). This finding is understandable given their lack of formal training in organisational systems and work design.…”

Section: Eap Counsellors and Interventionsmentioning

confidence: 99%

Employee assistance programs: a review of the management of stress and wellbeing through workplace counselling and consulting

Kirk

Brown

2003

Australian Psychologist

104

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Employee Assistance Programs (EAPs) provide counselling and consulting services that focus on the prevention and/or remediation of personal problems experienced by employees, or members of their families. EAPs are currently considered one of the main vehicles for occupational stress management and are rapidly evolving into providers of holistic wellbeing programs in the workplace. This form of service delivery has, however, been criticised for focusing interventions at the individual rather than at the organisational level. This review examines the history and development of Australian EAPs, discusses issues unique to the delivery of psychological services in a workplace environment, and considers evidence for the effectiveness of EAPs. While research evidence is not fully supportive of the effectiveness of EAPs, data suggests that these programs do impact positively on employee mental health, and are perceived by employees as a desirable workplace resource.

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Stress and the EAP Counsellor

Cited by 4 publications

References 0 publications

Counselling in organisations: What is the experience of the lone counsellor?

Counselling in organisations: What is the experience of the lone counsellor?

Getting to Know You: Occupational Health Researchers Investigate Employee Assistance Professionals' Approaches to Workplace Stress

Employee assistance programs: a review of the management of stress and wellbeing through workplace counselling and consulting

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