“…The information deficit model is predicated on the idea that providing a linear and unidirectional flow of scientific facts and realities from experts to the public will encourage risk acceptance and result in people changing their beliefs, attitudes and behaviors, leading to positive change (Abunyewah et al, 2020). However, deficit approaches to communication, have been shown to be largely ineffective at stimulating reductions in water consumption (see, e.g., Cary, 2008;Adams et al, 2013) and may even lead to increased consumption as individual seek to assert their "right" to consume water (Seyranian et al, 2015).…”
Section: Conceptual Backgroundmentioning
confidence: 99%
“…However, deficit approaches to communication, have been shown to be largely ineffective at stimulating reductions in water consumption (see, e.g., Cary, 2008;Adams et al, 2013) and may even lead to increased consumption as individual seek to assert their "right" to consume water (Seyranian et al, 2015). Broader research in science and risk communication (Wilkinson et al, 2011;Stilgoe et al, 2014;Wilkinson and Weitkamp, 2016;Abunyewah et al, 2020) suggests that either upgrading the deficit model with community participation, or moving away from the deficit model entirely -toward bidirectional, dialogic approaches -would be more effective at engaging consumers around water scarcity and water saving.…”
When communicating about water scarcity, public water companies in the UK operate within a fine balance. There is a legal obligation on water companies in the UK to promote efficient water use, and pressure on water resources means that water companies need to encourage changes in water consumption behaviors. However, there is a lack of information about the way UK water companies communicate with the public. This paper presents the results of research into UK water company practices and perceptions in engaging consumers around water scarcity and water saving and discusses what this means for water scarcity communication. Interviews with 10 water company communication teams (14 interviewees) following the 2018 UK heatwave explored opportunities, innovations and challenges in public communication. Interviewees recognized the need for an ongoing conversation about water in the UK and identified a number of practices which could support a change in public water consumption. The results highlight the perceived importance of trust, timing and community-or group-scale communications, and the need for a cross-sectoral and intergenerational approach to public communication about water resources. This research examines some of the current underlying assumptions of water companies about what influences public water consumption in the UK and offers insights into some of the key challenges and opportunities for the future.
“…The information deficit model is predicated on the idea that providing a linear and unidirectional flow of scientific facts and realities from experts to the public will encourage risk acceptance and result in people changing their beliefs, attitudes and behaviors, leading to positive change (Abunyewah et al, 2020). However, deficit approaches to communication, have been shown to be largely ineffective at stimulating reductions in water consumption (see, e.g., Cary, 2008;Adams et al, 2013) and may even lead to increased consumption as individual seek to assert their "right" to consume water (Seyranian et al, 2015).…”
Section: Conceptual Backgroundmentioning
confidence: 99%
“…However, deficit approaches to communication, have been shown to be largely ineffective at stimulating reductions in water consumption (see, e.g., Cary, 2008;Adams et al, 2013) and may even lead to increased consumption as individual seek to assert their "right" to consume water (Seyranian et al, 2015). Broader research in science and risk communication (Wilkinson et al, 2011;Stilgoe et al, 2014;Wilkinson and Weitkamp, 2016;Abunyewah et al, 2020) suggests that either upgrading the deficit model with community participation, or moving away from the deficit model entirely -toward bidirectional, dialogic approaches -would be more effective at engaging consumers around water scarcity and water saving.…”
When communicating about water scarcity, public water companies in the UK operate within a fine balance. There is a legal obligation on water companies in the UK to promote efficient water use, and pressure on water resources means that water companies need to encourage changes in water consumption behaviors. However, there is a lack of information about the way UK water companies communicate with the public. This paper presents the results of research into UK water company practices and perceptions in engaging consumers around water scarcity and water saving and discusses what this means for water scarcity communication. Interviews with 10 water company communication teams (14 interviewees) following the 2018 UK heatwave explored opportunities, innovations and challenges in public communication. Interviewees recognized the need for an ongoing conversation about water in the UK and identified a number of practices which could support a change in public water consumption. The results highlight the perceived importance of trust, timing and community-or group-scale communications, and the need for a cross-sectoral and intergenerational approach to public communication about water resources. This research examines some of the current underlying assumptions of water companies about what influences public water consumption in the UK and offers insights into some of the key challenges and opportunities for the future.
“…Previous studies indicate that cities should always have structures in place that involve citizens in decision-making on water-related issues to sustain water service delivery ( Nastar et al, 2018 , Richter et al, 2018 ). The idea of participation requires citizens working together with service providers rather than having a defined chain of command whereby citizens are disregarded in decision-making processes ( Abunyewah et al, 2020 ; Erdiaw-Kwasie and Yamoah, 2019 ; Okyere, Diko, Abunyewah, & Kita, 2019a ). As a result, ominously, the UNESCO has demonstrated that the survival of urbanites lies in their ability to respond to the impacts of a ‘perfect storm’ of its governance system ( UNECE/UNESCO, 2018 ).…”
Section: Introductionmentioning
confidence: 99%
“…Traditionally, the concept of governance refers to the interactions among structures, processes, and traditions that determine how power and responsibilities are exercised, how decisions are taken, and how citizens or other stakeholders have their say ( Abunyewah et al, 2020 , Cobbinah and Erdiaw-Kwasie, 2018 ). However, contemporary perspective on the concept has emerged.…”
Section: Introductionmentioning
confidence: 99%
“…However, contemporary perspective on the concept has emerged. Many scholars described this new governance as a mode of governing that shows a preference for collaborative approaches among government and non-government actors from the private sector and civil society ( Abunyewah et al, 2020 , Sithole, 2012 ). In the water governance field, Sithole (2012) suggests that higher levels of integration of participants’ subjective perspective, emphasis on governance approach that embraces mutual learning, coordination, and an adaptive decision has assumed particular significance.…”
Highlights
Citizen participation offers a valuable pathway for equitable and sustainable water delivery.
There is an increase in institutional search for ideal approaches to enhance local inputs in water decisions.
Findings from the study show that citizens are willing to participate in decision-making on water-related process.
Ghana Water Company Limited (GWCL) focuses more on the technical aspect of water delivery than the social aspect.
Understanding of the trade-offs between institutional priorities and citizens’ involvement is a critical step.
A balance between economic, social, and ecological performance has emerged as a key concern for organisations around the world. The modern era emphasises achieving eco‐friendly business outcomes to drive social needs along with higher financial performance. However, hybrid organisations in developing countries frequently progress in ecological and economic terms but struggle with social innovation. Based on this backdrop, this study aimed to investigate whether or not technological readiness, organisational learning, transformational leadership, and sustainability orientation influence social innovation within hybrid organisations. Data from 447 hybrid organisations in Ghana are used in the study. Study findings reveal that transformational leadership promotes social innovation among hybrid enterprises, while sustainability orientation decreases it significantly. Technology readiness also reduced the social outcome associated with sustainability orientation by moderating their negative effects. To maximise social innovation outcomes, this study recommends managers of hybrid organisations to adopt policies regarding the efficient use of internal resources and processes through technological readiness. Furthermore, the organisation's future learning processes, leadership structures, and sustainability orientation policies should be aligned with its social innovation goals.
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