“…sick leave) [22] Administrative burden [21] Service differentiation [33] Operational and organisational structure integration [15,33] Clinical integration [33] Other Extent of integration (Depth/level/degree of integration) [15,32] Implementation of integrated delivery, Plan-do integration [33] Care integration and chronic care [20] Processes Performance measures Quality: Perceived quality, quality standards [13,15,21,28,31], quality of care transistion [15], quality of care planning, performance management [15] Time spent in emergency/urgent care, length of wait [13], timeliness of assessments [22], timeliness of information transfer [15] Rates of patients leaving insurer [21] Adherence to process measures [27] Improved documentation [28] Patient, family and carer perspectives Satisfaction, experience, preferences met, involvement in decision making, incidents of complaints [13,15,20,21,23,[29][30][31][32]34] Level of empowerment and empathy [15,30,32], person centeredness, comprehensive care [20,24] Personal respect (dignity, confidentiality, autonomy, comfort with care provider) [15,34], compassionate care, preferred place of death…”