Strengthening Communication: A Strategy to Increase Community Satisfaction in Stunting Services in Indonesia

Abstract

Introduction: The Indonesian government has prioritized stunting management programs, but until 2022 the prevalence of stunting is still high. Objectives: The purpose of this research is to develop a strategy to increase community satisfaction with stunting services oriented toward strengthening communication. Methods: This is a cross-sectional design research with data collected from a sample population of 298 mothers who have stunted children through a survey and analyzed using path analysis with SEM-PLS. Results: The result showed that communication affects stunting service facilities and sanitation management with a P-value of 0.000, respectively. Communication does not directly affect stunting service satisfaction, it is moderated by the variables of facilities and sanitation, which play a role in strengthening or weakening the effect of stunting service satisfaction. An essential factor that can be used to produce optimal stunting service satisfaction is strengthening communication. Conclusion: Strengthening communication between regional institutions at the Regency level synergistically supports the provision of the required facilities, thereby increasing community satisfaction. Furthermore, strengthening cross-sectoral communication synergistically in managing environmental sanitation supports stunting service programs. This research contributes to the government's emphasis on stunting service policies to strengthen communication between service providers and cross-sectoral communication.