Street-Level Practice, Personalisation and Co-Production in Employability: Insights from Local Services with Lone Parents

Lindsay, Colin; Pearson, Sarah; Batty, Elaine; Cullen, Anne Marie; Eadson, Will

doi:10.1017/s1474746419000174

Cited by 10 publications

(5 citation statements)

References 14 publications

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“…As importantly, collaborative innovation, in this case, contributed to positive outcomes for many members of a highly vulnerable group. Lone parents engaging with the UK Government's compulsory activation programs often report experiences of frustration and humiliation, with negative impacts on well‐being (Lindsay et al 2019). The feelings of empowerment and positive employability outcomes reported by lone parents in this case provide an indication of the real benefits that may be delivered by collaborative innovation in this policy area.…”

Section: Discussionmentioning

confidence: 99%

Collaborative Innovation in Labor Market Inclusion

Lindsay

Pearson

Batty

et al. 2021

Public Administration Review

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This article deploys the concept of "collaborative innovation" to discuss key stakeholders' and service users' experiences of innovative labor market inclusion services. We draw on work by Sørensen and Torfing (2011, 2016, 2017 to frame collaborative innovation as a distinctive approach to the coproduction of services that respond to user needs, and highlight the importance of governance and leadership practices that foster mutual learning and boundary spanning innovation. The article reports on 102 interviews with service users (in this case, unemployed lone parents) and 117 interviews with key stakeholders involved in local partnerships. We identify benefits from such collaborative approaches in terms of innovative service design and positive outcomes for service users. We conclude that policy makers should consider the potential added value of collaborative innovation in labor market inclusion. Evidence for Practice• Collaborative innovation provides a useful framework for understanding public policy stakeholders' responses to wicked problems-in this case, the need for innovative labor market inclusion programs to respond to the needs of vulnerable unemployed jobseekers. • Collaborative governance and distributive leadership practices that empower local managers and employees may be important in laying the groundwork for multi-stakeholder collaboration and service innovation in labor market inclusion. • Boundary spanning managers and "keyworkers" can be important in building trust, joining-up services, and(crucially) empowering service users. • As policy makers seek innovative solutions to high unemployment in post-COVID-19 labor markets, there is value in considering the benefits of collaborative innovation as a route to more efficient and effective services.

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Section: Discussionmentioning

confidence: 99%

Collaborative Innovation in Labor Market Inclusion

Lindsay

Pearson

Batty

et al. 2021

Public Administration Review

Self Cite

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“…Combining all the three roles -"receivers", "doers" and "judges" -helps to defuse the paradox of PI in reconciling conditionality with a commitment to a welfare system that treats people with dignity and respect. Co-production recognizes citizens' agency as "doers" and "judges" by valuing their "voice, choice and empowerment" (Lindsay et al 2018(Lindsay et al , 2019. However, it is worth noting that, in the absence of any practical applications, co-creation remains a theoretical approach.…”

Section: Ecological Transition Incomementioning

confidence: 99%

Participation Income

Hiilamo¹

2022

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“…While the importance of user involvement in commissioning activities, such as service planning, service improvements, resource mobilisation and prioritisation or personalisation, is well documented (for example, van Eijk and Steen, 2014;Lindsay et al, 2019;Loeffler and Bovaird, 2019), its extension to recruitment practices has not been studied. This is surprising because, as we highlighted in the introduction, FLEs and their interaction and relationship with public service users form a key element of public service provision.…”

Section: Linking Fle Recruitment With the Co-production Conceptmentioning

confidence: 99%

Co-production in the recruitment of frontline public service employees

Trischler

Kaluza

2021

Policy &Amp; Politics

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This article analyses whether involving public service users in the recruitment of frontline employees (FLEs) helps to identify candidates who have the skills needed to co-produce with citizens. It investigates user involvement in FLE recruitment in three public service organisations in Sweden – from the perspectives of service managers, service developers, Human Resource Managers, union representatives and frontline employees. It finds that involving users was perceived to be beneficial for attracting and identifying applicants with a user-centred mindset. User involvement was also seen useful for establishing realistic expectations of what public services can deliver. However, a perceived challenge was to ensure equality and equity of user contributions. This included finding users who were sufficiently informed but without resorting to ‘expert users’. Many users required preparation, which added to the complexity and cost of recruitment, and it was important to overcome internal resistance by involving staff in designing and trialling the process.

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Street-Level Practice, Personalisation and Co-Production in Employability: Insights from Local Services with Lone Parents

Cited by 10 publications

References 14 publications

Collaborative Innovation in Labor Market Inclusion

Collaborative Innovation in Labor Market Inclusion

Participation Income

Co-production in the recruitment of frontline public service employees

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