Street-level bureaucrats in the professional context of primary care social services in Spain
Sergio Sánchez-Castiñeira
Abstract:PurposeThis study aims to identify the street-level approaches of professional workers in complex public social service organisations when attending to social assistance claimants.Design/methodology/approachThe study employed a multifaceted approach comprising documentary analysis, semi-structured individual interviews (17) and focus group discussions (8) with qualified frontline social workers from primary care social services in Tarragona.FindingsSocial workers embodied three specific sets of cognitive, norm… Show more
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