2019 IEEE International Conference on Pervasive Computing and Communications Workshops (PerCom Workshops) 2019
DOI: 10.1109/percomw.2019.8730665
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Strategy of the Negative Sampling for Training Retrieval-Based Dialogue Systems

Abstract: The article describes the new approach for quality improvement of automated dialogue systems for customer support service. Analysis produced in the paper demonstrates the dependency of the quality of the retrievalbased dialogue system quality on the choice of negative responses. The proposed approach implies choosing the negative samples according to the distribution of responses in the train set. In this implementation the negative samples are randomly chosen from the original response distribution and from t… Show more

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Cited by 5 publications
(3 citation statements)
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References 9 publications
(22 reference statements)
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“…Outside of that work, the use of negative training in dialogue retrieval, rather than generation, has been previously extensively studied, see e.g. (Humeau et al, 2019;Nugmanova et al, 2019). In the area of generative dialogue, a number of works have focused on improving the standard likelihood training approach.…”
Section: Related Workmentioning
confidence: 99%
“…Outside of that work, the use of negative training in dialogue retrieval, rather than generation, has been previously extensively studied, see e.g. (Humeau et al, 2019;Nugmanova et al, 2019). In the area of generative dialogue, a number of works have focused on improving the standard likelihood training approach.…”
Section: Related Workmentioning
confidence: 99%
“…Negative Training for Dialogue Learning Negative training for retrieval-based dialogue learning has been previously extensively studied (Humeau et al, 2020;Nugmanova et al, 2019), while we focus on the dialogue generation in this work. He and Glass (2020)…”
Section: Related Workmentioning
confidence: 99%
“…We argue that the dual-or poly-encoder models are not practical for the task-oriented settings as their performance depends on the way negative examples are sampled during training (Nugmanova et al, 2019). Choosing appropriate negative examples is difficult in task-oriented datasets as system responses are often very similar to each other (with the conversations being in a narrow domain and following similar patterns).…”
Section: Action-aware Response Selectionmentioning
confidence: 99%