Abstract:Railway undertakings face many challenges and obstacles to competition in the transport market. Strategic management methods in relation to quality assurance of services provided by carriers, used not only in transport sectors but also in industrial sectors, are a way to continuously improve the quality of services and thus the competitiveness of railway undertakings. Nowadays, customers are becoming more and more demanding, also in view of the wider range of services offered by other modes of transport. For t… Show more
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