Strategies to Implement the Baldrige Criteria for Performance Excellence

Lawrence, Nathan Allan; Hammoud, Mohamad Saleh

doi:10.17722/ijme.v9i1.341

Cited by 2 publications

(2 citation statements)

References 23 publications

(29 reference statements)

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“…It has been used to assess students' requirements Decisionmaking tool for new product in university services (Miclea et al, 2018). Based on the HWWP methodology, new improvements have also been proposed: the Greenhouse model (Dahlgaard et al, 2016), a proactive approach as cited by Lawrence and Hammound (2017), and the HWWP nonlinear approach (Pugna et al, 2016) with strategic purposes. Lin et al (2017) have taken into consideration the HWWP model when researching new classification rules regarding the asymmetric relationship between quality attributes and customer satisfaction.…”

Section: Tools and Models For Customer Requirement Assessment A Literature Reviewmentioning

confidence: 99%

A strategic decision making tool for new product and service design

Pugna

Potra

Negrea

2020

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PurposeThe present study aims to further research the theory of attractive quality for new offers by analyzing the HWWP (Health, Weapon, Wealth, Prospect) model and testing its uniformity. The purpose is to extend and refine the HWWP model based on meridian elasticity curves with the final scope of building a map for better understanding the potential value of the quality attributes in new product or strategic service design.Design/methodology/approachAfter a thorough analysis of the HWWP model for prepurchase value judgment, it has been observed that the classical form often presents a concentration of the quality attributes in its graphic representation, which limits managerial decision making. This paper presents a new methodology for testing the uniformity of the current HWWP model and a generalized approach for understanding the potential lifecycle of the new offer's features.FindingsThe results of the presented case study validate the novel tool’s applicability and can serve as a reference for managers to adequately classify customer requirements as the first step toward strategic design.Originality/valueThe author’s main contributions are: to have analyzed the current HWWP model and observed the limitations of this approach; to have proposed a statistical simple method used to test the uniformity of the HWWP model; to have developed a generalized new HWWP model that adequately explores each feature value and potential lifecycle base on meridian slices and elasticity orbits.

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Section: Tools and Models For Customer Requirement Assessment A Literature Reviewmentioning

confidence: 99%

A strategic decision making tool for new product and service design

Pugna

Potra

Negrea

2020

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“…A performance evaluation system or PMS has several important purposes for an organization [3,4]. First and foremost, the basic purpose of the entire performance review process is to enhance the way a team or organization performs in order to increase customer satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Application of Set-Valued Statistical Methods for Excellent Performance Evaluation

Wang

Jun

et al. 2022

Mobile Information Systems

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The performance of an organization depends on the model and methodology adopted by the organization in carrying out casual activities. The high-performance model, which is widely recognized internationally, is an effective method and tool for the comprehensive performance management of organizations. It is used to measure how much value each employee brings to a firm in terms of improved revenue, as well as overall employee return on investment when compared to industry norms. The overall goal of the performance review process is to improve a team’s or organization’s performance in order to boost customer satisfaction. However, there are many problems with the current performance evaluation methods. For instance, the currently adopted approaches are fully reliant on the assessment team’s human scoring and lack the processing and detection of scoring results, which significantly reduce the objectivity of the evaluation outcomes. In order to sort out this issue, this paper constructs an excellent performance evaluation assessment method based on set-valued statistics, which obtains the final comprehensive score value by performing set-valued statistical processing on the scores of each evaluator and detects the evaluation results by calculating the confidence level. Hereby, the case analysis is conducted and Excel modeling to assist quantitative evaluation work is adopted. The analysis results reveal that the proposed technique is better than the earlier approaches.

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Strategies to Implement the Baldrige Criteria for Performance Excellence

Abstract: -Only a small number of U.S. businesses have adopted the

Cited by 2 publications

References 23 publications

A strategic decision making tool for new product and service design

A strategic decision making tool for new product and service design

Application of Set-Valued Statistical Methods for Excellent Performance Evaluation

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