“…This became clear in a conversation with a Prison Team member, who stressed how contact with a disadvantaged group, such as prisoners, is inextricably linked with outreach legal aid: '… we're convinced that our outreach work, the fact that we visit the prisons, is of great significance and value because only a handful of people call us, but if we come to them-reach out to them-it's easier for them to contact us', (Field notes, Olesen). Criminological studies support the view that some prisoners regard public authorities with distrust and hostility (Ricciardelli et al 2015;Minke 2012;Olesen 2013), while legal aid research has shown that disadvantaged groups, regardless of their living situation and complex problems, may avoid taking legal action if they have previously had bad experiences with the police and/or legal institutions (Genn 1999;Carlin and Howard 1965;Sejr 1977). Thus, to improve prisoners' access to justice, the Juss-Buss Prison Team visits prisons in and around Oslo on a weekly basis.…”