“…In fact, LCCs were ranked lower than developed countries in all areas of logistics performance evaluated by the World Bank, including efficiency of customs clearance process, transport and information technology infrastructure, ease and affordability of arranging international shipments, competence of logistics industry, ability to track and trace international shipments, domestic logistics costs, and timeliness of shipments (Arvis et al , 2007). Additional sources of process‐related issues can be attributed to less efficient managerial procedures, workforce training, and planning and quality control procedures of LCC manufacturing firms (Moattar Husseini and O'Brien, 2004; Millington et al , 2006; Zhou and Chuah, 2002).…”