“…Marjanovic, 2000;Goksoy et al, 2012) add psycho-social facts while subjecting BPR and a further step is the notion that emotional capabilities are effective players in the design (Becker, Kugeler, & Rosemann, 2011) and implementation (Caya, Brunelle, Leger, & Grebot, 2012) processes, and thus the success of BPR. All these processes result in an overall change and it has to be managed, which in turn, highlights managers' skills (Boeker, 1997) and exclusively their emotional capabilities (Attaran, 2000) as these capabilities-especially when leadership is applied in favor of BPR (Ahadi, 2004)-can enamor managers' commitment to BPR (Crowe, Fong, Bauman, & Zayas-Castro, 2002) and be used to convince workers in favor of the change, which BPR brings with (Zaheer et al, 2010).…”