Strategi Pemerintah Daerah Dalam Meningkatkan Kinerja Pelayanan Publik Di Lingkungan Sekretariat Daerah Kabupaten Bolaang Mongondow Utara

Abstract

This research aims to know and describe the Strategy Of Local Government In Order To Increasing Perform Of Public Service In Environment Secretariat Local Regency of North Bolaang Mongondow and also to know and describe what factors that constraint the strategy of local government to increase perform of public service in that region by using phenomenologist approach in qualitative research, while in order to collect the data, this research use observation, interview, and documentation. The result of research show that the Strategy of Local Government Specifically In Environment Secretariat Local Regency of North Bolaang Mongondow consist of three points that become the strategy of local government that include in plannning strategy, they are (1). Increasing perform of apparatus (2) Develop SOP and SPM (3). Increasing medium and supporting medium. Those all show that still so far from expectation, this case prove by human resources that really minimum both quality and quantity, the implementation of SOP and SPM not balance in parts of organization, and also about the medium and supporting medium of public service are not equal, particularly in IT such as telecom and fax. So that is way, the government should increase training of technological guidance in order to develop competence of apparatus, SOP and SPM and also apply it in perform of public service. Besides that, factor that constraint the strategy of local government to increase perform of public service in that region show that human resources, mutation, and also budget is very influence, this case is because human resources is still minimum, mutation that not appropriate with skill and should adjust with new environment, while the minimum of budget makes it cannot accommodate something which is needed in public service.

Integrative Model of Nussp Program Policy Implementation in the Poor Community Empowerment Based on Tridaya

“…It was relevant and congruent with the statements stated by Abdussamad (2016), apparatus who have the competence are able to provide the quality services, because they will truly try to be able to carry out their duties and work properly based on the established standards, so they are able to provide good service to the poor citizens in the slum settlement areas.…”

“…The NUSSP's activities implementing actors at the urban village level that directly provide services to the poor society have the sincerity to carry out the tasks of the poor community empowerment. It was truly confirmed by Abdussamad (2016), who states that every apparatus (actor) provides services to the recipients of the public service with a vengeance that must be performed from the apparatus to serve by giving satisfaction to the customers (poor community) who are served.…”

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“…Strategi merupakan salah satu cara, usaha, serta ide seseorang atau sekumpulan orang dalam melakukan sesuatu guna mencapai tujuan-tujuan yang hendak mereka inginkan (Artika, 2019). Menurut Makmur ( 2009), strategi adalah suatu tindakan yang berpengaruh dan sangat menentukan keberhasilan terhadap program atau kegiatan, baik yang akan direncanakan maupun yang telah direncanakan oleh pihak manajemen (Abdussamad & Amala, 2017). Dalam penelitian ini peneliti menggunakan indikator analisis strategi pencegahan penyalahgunaan dan peredaran narkoba, yaitu upaya pencegahan P4GN yang paling mendasar, seperti upaya promotif, upaya preventif, kuratif, rehabilitatif dan represif.…”

Dampak Sistem E-Government Terhadap Kualitas Pelayanan Publik Di Indonesia

“…Pemerintah harus memberikan pelayanan publik dengan serangkaian inovasi dengan memperhatikan kebutuhan publik. Ini akan mendorong peran yang efektif bagi pengguna untuk memastikan pelayanan publik yang baik (Abdussamad & Amala, 2016). Pemahaman yang lebih baik dapat membantu dalam memberikan janji yang realistis kepada warga dan pengguna layanan, dan berkontribusi untuk membangun kepercayaan pada organisasi layanan publik.…”