StoryMapper: A Multimedia Tool to Externalize Knowledge

Acosta, C.E.; Collázos, César A.; Guerrero, Luis A.; Pino, José A.; Neyem, H. Andrés; Moteletm, O

doi:10.1109/qest.2004.21

Cited by 21 publications

(14 citation statements)

References 19 publications

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“…Concept maps (Acosta et al, 2004) are used to capture tacit knowledge in the form of group storytelling activity, wherein subject matter experts (SMEs) share their experiences via storytelling to create a concept map that provides a semantic and visual representation of the whole story. Sigala and Chalkiti (2007) used questionnaires and telephonic interviews as methods to elicit tacit knowledge from hotel staff in order to improve the business processes in the hotel industry.…”

Section: Methods Of Externalization (How)mentioning

confidence: 99%

“…Experience sharing is the most common scenario for externalization, which involves sharing experiences in the form of best practices (Friedrich & van der Poll, 2007), stories (Acosta et al, 2004), and project knowledge (Chandra et al, 2015). It is observed that certain scenarios, such as strategic thinking and problem solving, mandate the participation from multiple experts, whereas other scenarios, such as decisiveness and enterprise blogging, need only a single expert for the externalization process.…”

Section: Motivational Factors (Why) and Scenarios (When) For Externalmentioning

confidence: 99%

“…Since the time Nonaka & Takeuchi (1995) first coined the term "externalization", researchers have explored various aspects of externalization, namely, (a) lifecycle (Dalkir, 2005;Whyte & Classen, 2012), (b) elicitation methods (Acosta et al, 2004;Al-Qdah & Salim, 2013), (c) inter-actor collaboration (Chandra et al, 2015;Khan & Khader, 2014), and (d) externalization scenarios (Leonard & Insch, 2005;Sigala & Chalkiti, 2007). Although researchers have explored diverse aspects of externalization individually, there have been no attempts for its comprehensive integration (Echajari & Thomas, 2015).…”

Section: Introductionmentioning

confidence: 99%

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EO Model for Tacit Knowledge Externalization in Socio-Technical Enterprises

Rao

Nayak

2017

IJIKM

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Aim/Purpose: A vital business activity within socio-technical enterprises is tacit knowledge externalization, which elicits and explicates tacit knowledge of enterprise employees as external knowledge. The aim of this paper is to integrate diverse aspects of externalization through the Enterprise Ontology model. Background: Across two decades, researchers have explored various aspects of tacit knowledge externalization. However, from the existing works, it is revealed that there is no uniform representation of the externalization process, which has resulted in divergent and contradictory interpretations across the literature. Methodology : The Enterprise Ontology model is constructed step-wise through the conceptual and measurement views. While the conceptual view encompasses three patterns that model the externalization process, the measurement view employs certainty-factor model to empirically measure the outcome of the externalization process. Contribution: The paper contributes towards knowledge management literature in two ways. The first contribution is the Enterprise Ontology model that integrates diverse aspects of externalization. The second contribution is a Web application that validates the model through a case study in banking. Findings: The findings show that the Enterprise Ontology model and the patterns are pragmatic in externalizing the tacit knowledge of experts in a problem-solving scenario within a banking enterprise. Recommendations for Practitioners : Consider the diverse aspects (what, where, when, why, and how) during the tacit knowledge externalization process. Future Research: To extend the Enterprise Ontology model to include externalization from partially automated enterprise systems.

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Section: Methods Of Externalization (How)mentioning

confidence: 99%

Section: Motivational Factors (Why) and Scenarios (When) For Externalmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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EO Model for Tacit Knowledge Externalization in Socio-Technical Enterprises

Rao

Nayak

2017

IJIKM

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“…Here, stories that are told within a community of practice convey capabilities amongst the members of a group that share a common interest, even if facts, methods, solutions and ideas are not made explicit beside the story itself. Listening to stories told by experienced members in a community of practice may foster knowledge, skills, attitudes and competencies, even if facts, methods, solutions and reasons are not made explicit (Acosta et al 2004), e.g., present a multimedia tool which addresses the externalization of implicit knowledge while (Linde 2001) puts an emphasis on social knowledge that is communicated through stories, i.e. on knowledge concerning group identity and performance.…”

Section: Applications Of Storytelling In Knowledge Managementmentioning

confidence: 99%

“…StoryMapper (Acosta et al 2004) supports groups in telling a story and structures the collaboration process by assigning different roles to the members of the group. A story is modeled as conceptual map.…”

Section: R8mentioning

confidence: 99%

Utilizing Verbally Told Stories for Informal Knowledge Management

2011

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In knowledge management, the act of telling stories is utilized to capture and convey knowledge. Spoken language is the basis for telling stories. Collaborative audio-based storytelling uses the act of verbally telling stories in groups. In this paper, we explore how to utilize verbally told stories for informal knowledge management. To identify the requirements for an information system that supports collaborative audio-based storytelling, we review the body of knowledge in relation to storytelling and knowledge management. After reviewing the state of the art, we present the CASTing information system. CASTing (Collaborative Audio-based StoryTelling) addresses the identified requirements and supports a process for collaborative audiobased storytelling. CASTing consists of a client application which supports nomadic work as well as a web portal which aims at building a storytelling community. We present CASTing along our process for collecting, structuring, linking and using verbally told stories. We conclude with a report on first experiences as well as an outlook on future directions.

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