“…While the small dataset could limit the generalizability of our findings, CA of institutional encounters aims not only at finding generalizable practices but also at describing what kind of practices are possible in a specific context (Peräkylä, 2004). In this research model, generalizability stems from comparing the findings from different contexts, which in our case means earlier findings from the counseling context (Karhila et al, 2003; Logren et al, 2017a, 2017b, 2019a, 2019b; Poskiparta et al, 1998, 2001) and research on VM interaction in different contexts (Ruhleder & Jordan, 2001; Rusk & Pörn, 2019; Seuren et al, 2020). Moreover, by using the concept of participation (Castro et al, 2016; Collins et al, 2007; Halabi et al, 2020) as a basis for theoretical comparison, we have been able to show how delay, which is a general feature of any kind of VM interaction, becomes consequential specifically in counseling contexts.…”