Stories from Survivors

Matthews, Tara; O'Leary, Kathleen; Turner, Anna; Sleeper, Manya; Woelfer, Jill Palzkill; Shelton, Martin; Manthorne, Cori; Churchill, Elizabeth F.; Consolvo, Sunny

doi:10.1145/3025453.3025875

Cited by 127 publications

(18 citation statements)

References 35 publications

(52 reference statements)

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“…Security for specific user groups. Security and privacy researchers have studied specific user groups (e.g., Journalists ( McGregor et al, 2015 ), parents and teens ( Czeskis et al, 2010 ), older adults ( Caine et al, 2012 ), and victims of partner violence ( Matthews et al., 2017 , Freed et al., 2017 )) to understand their unique security practices and needs. Methods and lessons from these studies have informed our work.…”

Section: Background and Related Workmentioning

confidence: 99%

Computer security for data collection technologies

Cobb

Sudar

Reiter

et al. 2018

Development Engineering

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Many organizations in the developing world (e.g., NGOs), include digital data collection in their workflow. Data collected can include information that may be considered sensitive, such as medical or socioeconomic data, and which could be affected by computer security attacks or unintentional mishandling. The attitudes and practices of organizations collecting data have implications for confidentiality, availability, and integrity of data. This work, a collaboration between computer security and ICTD researchers, explores security and privacy attitudes, practices, and needs within organizations that use Open Data Kit (ODK), a prominent digital data collection platform. We conduct a detailed threat modeling exercise to inform our view on potential security threats, and then conduct and analyze a survey and interviews with technology experts in these organizations to ground this analysis in real deployment experiences. We then reflect upon our results, drawing lessons for both organizations collecting data and for tool developers.

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Section: Background and Related Workmentioning

confidence: 99%

Computer security for data collection technologies

Cobb

Sudar

Reiter

et al. 2018

Development Engineering

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“…Some LCEs studied in HCI were not in the original list of Holmes and Rahe (1967) (e.g. domestic violence or abusive behaviour Dimond, Fiesler, and Bruckman 2011;Clarke et al 2013;Freed et al 2017;Matthews et al 2017;Freed et al 2018, gender transition Haimson et al 2015Haimson 2018, veteran reintegration Semaan, Britton, andDosono 2016). 3.…”

Section: Resultsmentioning

confidence: 99%

Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users

Cherubini

Reut

Tyler

et al. 2020

Behaviour & Information Technology

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Life-changing events (or LCEs) can alter a person's status quo and threaten well-being. Previous research investigated distinct LCEs, where participants already used technology routinely. This paper reports the results of two field studies through which we compared supports people refer to when experiencing different LCEs. Together with users of technology, our sampling included participants who specifically did not refer to online services and tools to seek help during their LCE. We found that popular services people refer to are inattentive to the needs of people experiencing an LCE as they do not allow forms of progressive engagement and disclosure within the service. We also found that popular services are imprudent as their design might expose users experiencing an LCE to more sources of stress. Finally, we found that these services are inapt to support these users as they do not provide direct forms of interactions with experts.

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“…Despite the limited evidence-base on IoT-enabled tech abuse, emerging classes of harms have to be evaluated in light of the dynamics of IPV (Katerndahl, Burge, Ferrer, Becho, & Wood, 2010;de Lucena et al, 2016). For example, Matthews et al (2017) developed a framework for organizing victims'/survivors' technology practices and challenges into three phases, including: physical control, escape, and life apart (see Fig. 39.1).…”

mentioning

confidence: 99%

“…While their research centered on "conventional" devices such as computers and phones, similar considerations will have to be applied to both the social and technical responses to IoT. Matthews et al's (2017) findings further showcase that tech abuse victims/ survivors face high levels of stress and risk, which makes it harder for them to pay attention to user interface (UI) details. The latter are means by which a user interacts with and regulates a technical system.…”

mentioning

confidence: 99%

Threat Modeling Intimate Partner Violence: Tech Abuse as a Cybersecurity Challenge in the Internet of Things

Slupska¹,

Tanczer²

2021

The Emerald International Handbook of Technology-Facilitated Violence and Abuse

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Technology-Facilitated abuse, so-called "tech abuse," through phones, trackers, and other emerging innovations, has a substantial impact on the nature of intimate partner violence (IPV). The current chapter examines the risks and harms posed to IPV victims/survivors from the burgeoning Internet of Things (IoT) environment. IoT systems are understood as "smart" devices such as conventional household appliances that are connected to the internet. Interdependencies between different products together with the devices' enhanced functionalities offer opportunities for coercion and control. Across the chapter, we use the example of IoT to showcase how and why tech abuse is a socio-technological issue and requires not only human-centered (i.e., societal) but also cybersecurity (i.e., technical) responses. We apply the method of "threat modeling," which is a process used to investigate potential cybersecurity attacks, to shift the conventional technical focus from the risks to systems toward risks to people. Through the analysis of a smart lock, we highlight insufficiently designed IoT privacy and security features and uncover how seemingly neutral design decisions can constrain, shape, and facilitate coercive and controlling behaviors.

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Stories from Survivors

Cited by 127 publications

References 35 publications

Computer security for data collection technologies

Computer security for data collection technologies

Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users

Threat Modeling Intimate Partner Violence: Tech Abuse as a Cybersecurity Challenge in the Internet of Things

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