“…Other studies have targeted the business-oriented aspects of a healthcare provider ( Gupta & Wang, 2008;Stanciu, 2009 ). The analytical approaches including, queuing theory ( De Vuyst, Bruneel, & Fiems, 2014;Kortbeek et al, 2014 ), integer programming ( Bastos, Marchesi, Hamacher, & Fleck, 2019 ), dynamic programming ( Green et al, 2006;Wang, Chen, & Xu, 2018 ), stochastic programming ( Alvarado & Ntaimo, 2018;He, Sim, & Zhang, 2019;Karakaya, Gul, & Celik, 2022;Legrain, Fortin, Lahrichi, & Rousseau, 2015 ), and non-analytical tools such as discrete-event simulation ( Pérez et al, 2013;Rau et al, 2013 ) and online tools ( Jain, Mohan, Zacharia, & Sanders, 2022 ) have been the leading frameworks to study different perspectives of patient appointment policies.…”