Status Kepesertaan Jaminan Kesehatan Nasional (JKN) dan Kepuasan Pasien di RSUD Sumedang

Abstract

Hospital is one of the public health service providers. Based on the status of participation in the National Health Insurance (JKN) program, there are 2 (two) categories of patients in the hospital, namely patients who are JKN participants and non-JKN participants. The purpose of this study was to determine the relationship between the JKN program membership status and patient satisfaction at Sumedang Regional General Hospital. The research design used was quantitative. The samples involved were 150 people. The instrument used was a standard questionnaire from Regulation of the Minister of Administrative and Bureaucratic Reform of the Republic of Indonesia No. 14 of 2017. Descriptive data analysis was performed with frequency distribution while bivariate data analysis used Chi square. The results showed that there was a significant relationship between JKN membership status and patient satisfaction with services at the Sumedang Regional General Hospital, with a pvalue of 0.000. There were 5 JKN participant respondents (3.3%) who were dissatisfied, 35 respondents (23.3%) were dissatisfied. There were 43 respondents (28.7%) who stated that they were satisfied with JKN, while 4 people (2.7%) stated that they were very satisfied. Conclusion: There was a significant relationship between JKN membership status and patient satisfaction with services at the Sumedang Regional General Hospital.