The interaction between light and novel two-dimensional electronic states holds promise to realize new fundamental physics and optical devices. Here, we use pump-probe photoemission spectroscopy to study the optically-excited Dirac surface states in the bulk-insulating topological insulator Bi2Te2Se, and reveal optical properties that are in sharp contrast to those of bulk-metallic topological insulators. We observe a gigantic optical life-time exceeding 4 µs (1 µs = 10 −6 s) for the surface states in Bi2Te2Se, whereas the life-time in most topological insulators such as Bi2Se3 has been limited to a few picoseconds (1 ps = 10 −12 s). Moreover, we discover a surface photovoltage, a shift of the chemical potential of the Dirac surface states, as large as 100 mV. Our results demonstrate a rare platform to study charge excitation and relaxation in energy and momentum space in a two dimensional system.