“…Research shows that more communication and better relationships with staff results in greater consumer satisfaction (Duggins & Shaw, 2006), and that a consumer-provider treatment alliance is crucial for successful outcomes (Berk, Berk, & Castle, 2004). Results of a collaborative consumer-provider relationship could include better psychotropic medication compliance (Kilbourne et al, 2006), less cost-related skipping of medication regimens (Wilson, Rogers, Chang, & Safran, 2005), and higher clinician ratings of quality of life outcomes (Way, Sawyer, Kahkejian, Moffitt, & Lilly, 2007).…”