Abstract:Abstract:The impact of the hospitality industry to the total growth of the Ghanaian economy cannot be exaggerated [1,2]. Information and Communication Technologies (ICTs) play an important part in improving competitiveness, empowering development, and bringing advancement to all stages of society [3]. The Swift and significant development of ICTs and the spreading out of the internet have moved-in in all phases of human life [4]. Hospitality Industry as one of the presently fast growing industries in Ghana and… Show more
The increase in population globally has caused organisations and businesses to move from square rooms, table-top and containers into supermarkets, malls and more. With this expansion in businesses, the traditional pen and paperwork system for keeping records are becoming more difficult for salespersons and shop owners everywhere. However, the introduction of the point-of-sales management system and advancement in technologies have elevated the challenges facing shop owners in managing their daily sales and balance sheet. Despite the overwhelming number of POS systems available, wholesalers and retailers' in low-income counties such as Ghana see some challenges with the existing POS, cost-effectiveness, and user-friendliness. Thus, the cultural difference makes it difficult for easy adaptation of shop owners to off-the-shell POS system. Hence, the current study sought to design and develop a user-friendly, low-cost intelligent web-based point of sales management system for small and medium scale business in the Bono region of Ghana, based on a user-centred approach. Using a waterfall model, we implement a POS system based on XAMP server and MySQL database as backend and PHP for server-side scripting. At the same time, HTML and CSS were used for front end development. Our experimental setup with ten students shows that the proposed system is easy to use and robust. Thus, it has a user-friendly interface for even novice to learn it with ease.
Students’ complaints have increased recently in tertiary education; hence the manual complaints system has become ineffective to handle the vast number of complaints, making it difficult for school authorities to respond adequately to each complaint made. Nevertheless, the advancement of internet and web technologies has paved the way to addressing this growing challenge electronically. This work sought to design a web-based student complaint system for Sunyani Technical University to help manage students’ complaints efficiency, security, accuracy, and reliability on campus. Based on the waterfall model design approach, we implemented the proposed complaints system with HTML, CSS formatting language and PHP for the frontend, MySQL database management for data keeping and PHP programming language for server-side scripting. The proposed approach was tested based on user-friendliness, robustness, security with both students and staff. The obtained feedback proves that our proposed system is adequate for handling students’ complaints accurately and fast than the conventional method.
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