Stanislavski's Preface to "An Actor Prepares"

Stanislavski, Constantin; Hobgood, Burnet M.

doi:10.2307/3208219

Cited by 6 publications

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Attentional deployment. Attentional deployment is done by thinking about events that call up the emotions that one needs in that situation, known as "method acting" in theatre (Gross, 1998b, p. 284;Stanislovsky, 1965). The concept of deep acting, in its original form by Hochschild (1983), is very similar to attentional deployment.…”

Section: Antecedent-focused Emotion Regulationmentioning

confidence: 99%

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

Grandey

2000

Journal of Occupational Health Psychology

2,619

102

3,125

View full text Add to dashboard Cite

The topic of emotions in the workplace is beginning to garner closer attention by researchers and theorists. The study of emotional labor addresses the stress of managing emotions when the work role demands that certain expressions be shown to customers. However, there has been no overarching framework to guide this work, and the previous studies have often disagreed on the definition and operationalization of emotional labor. The purposes of this article are as follows: to review and compare previous perspectives of emotional labor, to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms of emotional labor, and to present a model of emotional labor that includes individual differences (such as emotional intelligence) and organizational factors (such as supervisor support).

show abstract

Section: Antecedent-focused Emotion Regulationmentioning

confidence: 99%

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

Grandey

2000

Journal of Occupational Health Psychology

2,619

102

3,125

View full text Add to dashboard Cite

show abstract

“…The paid actors were familiarized with surface and deep acting characteristics, as described in the literature, which occurred during their training sessions and participation in several rehearsals, following prescriptions outlined in previous studies that used similar training methods (Hennig-Thurau et al , 2006). Specifically, the training employed acting techniques commonly taught to acting students as part of their basic training (Stanislavski, 1965); these exercises target the development of specific skills for using emotion memories (i.e. remembering and re-experiencing specific emotions) to evoke the required emotions (such as happiness, liking, enthusiasm and concern).…”

Section: Methodsmentioning

confidence: 99%

“…The script used by the actors is shown in Appendix 2. Similar to Study 1, we extensively trained the actors by providing detailed background information and literature on surface and deep acting and spending several hours using specific exercises, based on the Stanislavski (1965) acting technique, that are commonly used in basic acting training. We also extensively trained actors so that their body posture, the rate of speech and other observable behaviors were as identical as possible, so that the only difference between conditions was whether the counselor adopted either a surface acting or a deep acting strategy for each of the three phases of the interaction.…”

Section: Methodsmentioning

confidence: 99%

The impact of emotional labor strategy order effects on customer satisfaction within service episodes

Groth,

Esmaeilikia

2023

EJM

View full text Add to dashboard Cite

Purpose This paper aims to aims to extend emotional labor research by exploring whether the impact of emotional labor on customer satisfaction depends on the order in which different emotional labor strategies are used by employees. Specifically, the authors explore how the order effects of two emotional labor strategies – deep and surface acting – impact customer satisfaction. Design/methodology/approach The authors conducted two experimental studies in which participants interacted with service employees who systematically switched between surface and deep acting strategies during the service episode. In Study 1, participants watched a video clip depicting a service encounter in a bookstore. In Study 2, participants partook in a simulated career-counseling session. Findings The four different emotional labor strategy order effects differentially impact customer satisfaction. Consistent with theories of gain–loss effects, improvement and decline trends positively or negatively impact customers, respectively. Furthermore, results show that these trends impact customer satisfaction growth differently over time. Research limitations/implications The authors only focused on two emotional labor strategies, and future research may benefit from extending the research to additional regulation strategies and/or specific discrete emotions. Practical implications The results suggest that managers may train employees in recognizing that customer satisfaction is not just driven by customers’ overall assessment of the interaction but also by their experience at different stages of the interaction. Originality/value Service marketing and management scholars have largely explored emotional labor from a between-person or within-person perspective, with little empirical attention paid to within-episode processes that focus on how employee behavior varies within a single service episode. To the best of the authors’ knowledge, this study is one of the first to demonstrate that surface and deep acting can be used simultaneously and dynamically over the course of a single service interaction in impacting customer satisfaction.

show abstract

“…Nello specifico, ritornando alla dimensione metaemotiva, il Metodo di Konstantin Stanislavskij (1936), usando gli attori la propria memoria emotiva per comprendere le motivazioni del protagonista e "rivivere" le emozioni vissute in situazioni analoghe a quelle del personaggio (Verducci, 2000), allenerebbero importanti abilità empatiche (Lewandowska & Węziak-Białowolska, 2022), nello specifico due: empatia cognitiva (assunzione di prospettiva), che consente di comprendere gli stati mentali altrui, ed empatia emotiva (la condivisione vicaria delle emozioni), riferendosi, con questo termine, alla risposta affettiva alle emozioni e agli stati emotivi di altre persone (Smith, 2006).…”

Section: La Pedagogia Teatrale Per La Promozione Delle Competenze Met...unclassified

Stanislavskij in the Classroom:pathways to Metaemotional Education

Strollo,

De Simone

2023

MeTis

View full text Add to dashboard Cite

Il presente lavoro si propone di approfondire una riflessione sul fecondo rapporto tra educazione e teatro, riflettendo innanzitutto sulla ‘pedagogia teatrale’ quale approccio ‘olistico’ che sottolinea l’importanza delle arti drammatiche nel sostenere lo sviluppo globale ed integrato degli studenti. Nello specifico, attraverso la descrizione di uno dei momenti laboratoriali che ha visto coinvolti studenti della magistrale in un progetto di ricerca, tutt’ora in Corso, all’Università di Napoli Federico II, sull’utilizzo del Metodo Stanislavskij come metodologia in grado di promuovere, in particolare, competenze meta-emotive, si cercherà altresì di riflettere sull’importanza di progettare percorsi educativi che, in un’ottica enattiva, permettano agli studenti che si apprestano a entrare nel mondo del lavoro in contesti educativi e di cura di cominciare a sperimentare ‘in prima persona’ un’attitudine da ‘professionista riflessivo’. Un’attitudine che permette non solo di potenziare pensiero critico e riflessivo ma di valorizzare il patrimonio esperienziale di un lavoro educativo che, come il Metodo Stanislavskij, richiede la responsabilità di coinvolgersi ‘pienamente’ in processi, e il teatro da sempre ce lo insegna, altamente umanizzanti.

show abstract

Stanislavski's Preface to "An Actor Prepares"

Cited by 6 publications

References 0 publications

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

The impact of emotional labor strategy order effects on customer satisfaction within service episodes

Stanislavskij in the Classroom:pathways to Metaemotional Education

Contact Info

Product

Resources

About