“…Under product-process approaches, quality can be understood from two separate perspectives; a product perspective and a process perspective. Products are composed of characteristics (Becker, 2000) which have been classified as search, experience and credence (Ponte & Gibbon, 2005;de Freitas & Bottega, 2009;Mason, 2009;Mondelaers, Verbeke, & Van Huylenbroeck, 2009;Grunert, 2010). Search characteristics (e.g., Size) can be determined before actual product purchase, experience characteristics can only be determined after product usage whereas credence characteristics can not be ascertained even after consumption.…”