Abstract:Purpose: This paper is devoted to the standardisation of customer service in the logistics services market. Its first part focuses on various aspects of defining and optimising buyer service. Next, the focus turns to the benefits and barriers of service standardisation, and at the end of the text, the focus turns to logistics buyer service, understood as the ability of a company's logistics system to meet customer expectations in such categories as lead time, certainty and security of transactions, communicati… Show more
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