Stakeholder Influence and ERP Implementation in Higher Education

Okunoye, Adekunle; Frolick, Mark N.; Crable, Elaine

doi:10.1080/15228053.2008.10856139

Cited by 25 publications

(14 citation statements)

References 40 publications

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“…After reviewing the literature dedicated to the analysis of stakeholders in universities (Skousen et al, 1975;Engstrom, 1988;Governmental Accounting Standards Board, 1999;Burrows, 1999;González, 2002;Fernández and González, 2003;O'Dwyer, 2005;Jongbloed et al, 2008;Okunoye et al, 2008;Gaete, 2009;Larrán et al, 2010, etc. ), a certain consensus was detected once the following users of the accounting information of the higher education institutions were identified:…”

Section: Empirical Studymentioning

confidence: 99%

Intellectual capital in Spanish public universities: stakeholders' information needs

Córcoles

Peñalver²,

Ponce³

2011

Journal of Intellectual Capital

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Purpose -This paper aims to demonstrate the need for universities to include information on intellectual capital in their accounting information system. Design/methodology/approach -An empirical study was conducted to discover the extent to which the different users of university accounting information are now demanding information concerning intellectual capital in order to make the right decisions. To this end a questionnaire was designed and sent to all the members of the Social Councils of Spain's public universities. Findings -The findings show the opinion of university accounting information users regarding the need for universities to publish information on their intellectual capital in order to make the current model of university accounting information more relevant. Practical implications -The results of this research show the intangible elements about which universities should provide information in order to satisfy their users' new information demands. Originality/value -No previous research in this area has been conducted for Spanish universities. This paper brings new expertise regarding the traditional information supplied by universities, which needs to be extended to include information on intellectual capital. Giving users access to a type of information that is relevant for good decision-making constitutes a healthy exercise in transparency for universities.

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Section: Empirical Studymentioning

confidence: 99%

Intellectual capital in Spanish public universities: stakeholders' information needs

Córcoles

Peñalver²,

Ponce³

2011

Journal of Intellectual Capital

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“…According to Alves, Mainardes and Raposo (2010), stakeholders are individuals or groups of individuals who have the power to affect an institution, or to affect the objectives of the institution. Okunoye et al (2008) describe staff (administrative), faculty and students as key stakeholders of services provided by HEIs. The research reported in this article focuses on the perceptions of students as stakeholders.…”

Section: Service Qualitymentioning

confidence: 99%

“…According to Gbadamosi and Jager (2009), service quality in higher education is determined by the extent to which stakeholders' needs and expectations are satisfied. Okunoye, Frolick and Crable (2008) support this idea by stating that meeting the needs and expectations of stakeholders and complying with their values is an important competitive factor for the success of HEIs.…”

Section: Introductionmentioning

confidence: 99%

Student Satisfaction Regarding Service Quality at Ethiopian Public Higher Education Institutions: A Case Study

Lodesso¹,

Niekerk²,

Jansen³

et al. 2019

JSAA

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The quality of services rendered to stakeholders at Higher Education Institutions (HEIs) is of critical importance to the esteem of these institutions. Perceptions of the quality of such services can be measured in various ways. This study assesses the extent of service quality as evaluated in students' satisfaction with services received at Ethiopian HEIs. To this end, data was collected from final-year undergraduate students at Ethiopian Public Higher Education Institutions (PHEIs). The Service Quality (SERVQUAL) questionnaire was administered. The collected data was analysed using the methodology of the Importance-Performance Analysis (IPA) model. Findings indicated that the majority of the elements that constitute attributes of service quality were perceived by students to be very poor. This is reflected in low satisfaction scores. It is recommended that HEIs identify those service areas that have high perceived importance scores and low perception scores on service-experience in order to redeploy some of the resources and implement measures to improve service quality.

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“…However, very limited study has been available on ERP systems in the higher education environment [63,5,22,20]. This study explores and analyzes the existing literature on ERP success and attempts to identify the factors which has the influence on ERP usage in higher education environment.…”

Section: Conculsionmentioning

confidence: 99%

Validation of Antecedents of ERP Success in Indian Higher Educational Institutes

Dabholkar¹,

Date²

2017

IJAIS

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Educational institutes are started adopting Enterprise Resource Planning (ERP) systems to manage their resources. Despite such huge amounts being spent on ERPs, recent industry reports and academic studies have indicated that many adopting Higher Educational Institutes (HEI) have come to realize that the deployments of such systems were not as effective as expected. In spite of implementation of ERP in HEI, ERP usage is very limited. The main objective of the study was to identify the factors influencing ERP usage in Indian higher educational institutes. The conceptual framework of this study is based on DeLone & McLean ERP success model. Organizational factors are integrated with the technological factors of the DeLone and McLean ERP Success model for the study and was tested empirically using questionnaire as a survey instrument. Primary data was collected from 205 Indian higher educational institutes of pan India. Total 346 respondents participated in the study. Technological factor "ease of use" and organizational factor "top management support" are found to be most reliable measures for measuring ERP success in higher educational institutes. Other technological and organizational factors are also found to be suitable for measuring ERP success in higher educational institutes. Identification of factors for measuring ERP success in Indian higher educational institutes is the unique contribution of this study.

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Stakeholder Influence and ERP Implementation in Higher Education

Cited by 25 publications

References 40 publications

Intellectual capital in Spanish public universities: stakeholders' information needs

Intellectual capital in Spanish public universities: stakeholders' information needs

Student Satisfaction Regarding Service Quality at Ethiopian Public Higher Education Institutions: A Case Study

Validation of Antecedents of ERP Success in Indian Higher Educational Institutes

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