Stakeholder Engagement in the Smart City: Making Living Labs Work

Paskaleva, Krassimira; Cooper, Ian; Linde, Peter; Peterson, Bo; Götz, Christina

doi:10.1007/978-3-319-03167-5_7

Cited by 36 publications

(33 citation statements)

References 26 publications

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“…There is much to learn from drawing attention to the experiences in public service evaluation in different sectors and localities (Percy, 1984). Given that co-production involves the active and productive involvement of the citizens in service development (Paskaleva et al, 2014), traditional approaches to the evaluation of public services no longer appear suitable. Yet, as illustrated below, involving citizens in co-productionas a collaborative process of service development -and in co-evaluation -as an open innovation assessment method -is far from easy.…”

Section: Introductionmentioning

confidence: 99%

“…Co-producing services with users and stakeholders is heralded as leading to more effective and innovative public services which will provide greater levels of citizen and community satisfaction. Citizen-engagement and Living Labs (LLs) in particular have been boosted as the new ways to speed up the innovation capacity of public agencies and other organisations in co-producing smart city services (Paskaleva et al, 2014;Ståhlbröst and Holst, 2012). The smart city paradigm, which arose since the mid-1990s, has been around long enough for the validity of its basic precepts, principles and claims to have been established through empirical study.…”

Section: Introductionmentioning

confidence: 99%

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Open innovation and the evaluation of internet-enabled public services in smart cities

Paskaleva

Cooper

2018

Technovation

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This article is focused on public service innovation from an innovation management perspective. It presents research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centered internet-enabled services in the public sector. It is based on six urban pilot initiatives, which sought to operationalise a new approach to co-producing and co-evaluating civic services in smart cities-commonly referred to as open innovation for smart city services. Research suggests that the evidence base underpinning this approach is not sufficiently robust to support claims being made about its effectiveness. Instead evaluation research of citizen-centred internet-enabled urban services is in its infancy and there are no tested methods or tools in the literature for supporting this approach. The paper reports on the development and trialling of a novel Co-evaluation Framework, indicators and reporting categories, used to support the co-production of smart city services in an EU-funded project. Our point of departure is that innovation of services is a subset of innovation management that requires effective integration of technological with social innovation, supported by the right skills and capacities. The main skills sets needed for effective co-evaluation of open innovation services are the integration of stakeholder management with evaluation capacities. Highlights  Public sector service development should be treated as a distinct subset of innovation management.  Co-production and co-evaluation of smart city services are parallel, interactive processes.  Evaluation of smart city services requires effective integration of technological and social innovation.  Living labs require stakeholder engagement throughout the entire life cycle of services development.  Managers need skills to integrate stakeholder management effectively with coevaluation.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Open innovation and the evaluation of internet-enabled public services in smart cities

Paskaleva

Cooper

2018

Technovation

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“…Therefore, as smart city is understood as a participative city, Paskaleva et al (2015) analyzes the experience of five European cities using an open innovation approach to citizens' engagement in the coproduction of smart city services. In this regard, a large number of smart cities in Europe are using Living Labs to shape the applications and services being developed for their citizens, at both macro-and microlevels.…”

Section: (176 %)mentioning

confidence: 99%

“…In this regard, a large number of smart cities in Europe are using Living Labs to shape the applications and services being developed for their citizens, at both macro-and microlevels. This way, Paskaleva et al (2015) make a critical review of the concept of stakeholder engagement and its implementation in Living Labs as a means of coproducing new and innovative smart city services. According to their research, setting up an effective Living Lab-capable of supporting meaningful coproduction of services-is far from being a trivial task.…”

Section: (176 %)mentioning

confidence: 99%

“…According to their research, setting up an effective Living Lab-capable of supporting meaningful coproduction of services-is far from being a trivial task. Paskaleva et al (2015), using the experience of the Peripheria Project, provide a focused and operational framework for the "stakeholder engagement" construct, and present experience about its meaning in the coproduction of smart city services. To make it successful, Paskaleva et al (2015) point both to a policy agenda and to working practices for coproduction activities in smart cities.…”

Section: (176 %)mentioning

confidence: 99%

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