Stakeholder engagement in the design of scenarios of technology-enhanced tourism services

McCabe, Scott; Sharples, Mike; Foster, Clare

doi:10.1016/j.tmp.2012.04.007

Cited by 87 publications

(60 citation statements)

References 36 publications

(41 reference statements)

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“…Tourists use social media and networking applications as central tools to connect and share experiences (Kim & Tussyadiah, 2013;Neuhofer et al, 2012), engage and co-create experiences with an array of actors, e.g. companies, at any time (McCabe, Sharples, & Foster, 2012;Sfandla & Björk, 2013;Sigala, 2012b). Mobile technologies are key tools to amplify these practices to gather information (Wang et al, 2012) and support experiences by involving these networks anywhere on the move (Kim & Tussyadiah, 2013).…”

Section: An Era Of Connectednessmentioning

confidence: 99%

Value Co-creation and Co-destruction in Connected Tourist Experiences

Neuhofer

2016

Information and Communication Technologies in Tourism 2016

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Information and communication technologies (ICTs) have become a key resource that has transformed travel and tourist experiences. Due to the increasing ubiquity and mobility of ICTs, they have become integral in creating connected experiences that interlink travel with everyday life. While recent studies have investigated value co-creation and the enhancement of experiences through ICTs, there is less knowledge about potential value co-destruction when ICTs come into place. This paper provides a first exploratory study to examine technology resource integration by looking at the dichotomous relationship of value co-creation and value co-destruction in connected tourist experiences. By adopting a qualitative in-depth methodology, this study has identified six dimensions, which highlight how value can be created and destroyed through connectedness. The paper contributes to service-dominant logic, resource integration and value creation discourses in a tourism and technology context, for which several theoretical and practical limitations are discussed.

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Section: An Era Of Connectednessmentioning

confidence: 99%

Value Co-creation and Co-destruction in Connected Tourist Experiences

Neuhofer

2016

Information and Communication Technologies in Tourism 2016

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“…Moreover, users interact with each other via social media and provide reviews on places, local attractions, restaurants and bars as well as on accommodation, which in turn are read by tourists deciding on their own travel plans and things to do while in the destination. This results in the mobile internet changing tourists' behaviour as they are now able to find what they require and when they require it through their mobile devices [6,19,23]. More easily available information increases the number and types of experience options a tourist can choose from in a shorter period of time.…”

Section: The Proliferation Of Ictsmentioning

confidence: 99%

“…While the general impact of ICTs on the travel industry and tourist behaviour has been widely acknowledged [9,19,30,35,40,41], an understanding of the impact of ICTs on the nature of city tourism, and consequently on urban transformation and the future development of cities, has received little attention [13]. As travel experiences become increasingly dominated by ICTs, a change in travel behaviour can be observed in cities around the world.…”

Section: Introductionmentioning

confidence: 99%

The changing nature of city tourism and its possible implications for the future of cities

Böck

2015

Eur J Futures Res

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City tourism is one of the fastest growing travel segments worldwide [18] and the changing nature of city tourism becomes increasingly apparent in many cities. Facilitated by mobile access to information, tourists are increasingly seeking, finding and consuming 'local experiences' and the boundaries between tourists and residents become increasingly blurred. While the impact of the proliferation of information and communication technologies (ICTs) on the travel industry as well as on tourist behaviour and the travel experience has been widely acknowledged (Egger implications of this new type of tourism for future urban development have received little attention (Füller and Michel Int J Urban Regional 38(4): [1304][1305][1306][1307][1308][1309][1310][1311][1312][1313][1314][1315][1316][1317][1318] 2014). This paper aims to better understand the underlying causes of the changing nature of city tourism and how this change could impact the future development of cities. It is argued that in addition to the proliferation of ICTs, the phenomena of experiential travel and social acceleration have contributed to the rise in popularity of city tourism as well as to a change in tourist behaviour. Possible implications for the future development of cities resulting from this new type of tourism, as well as approaches to solving those challenges, are discussed. It becomes clear that an interdisciplinary approach will be required in order to fully understand the challenges posed by city tourism as well as to develop and implement strategies for a successful integration of tourism into future urban development.

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“…Their case study shows that the participation rate is satisfactory, implying that this technology has a high potential for use in tourism development. McCabe et al (2012) also suggest a scenario-based design (SBD) as a tool to create innovative ideas for development of destination services to provide new services to meet tourists' needs. Their findings show that SBD is useful in overcoming barriers to cooperation between different parties.…”

mentioning

confidence: 99%

Progress on information and communication technologies in hospitality and tourism

Law

Buhalis

Çobanoğlu

2014

International Journal of Contemporary Hospitality Management

565

404

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach -Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings -A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications -On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value -A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

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Stakeholder engagement in the design of scenarios of technology-enhanced tourism services

Cited by 87 publications

References 36 publications

Value Co-creation and Co-destruction in Connected Tourist Experiences

Value Co-creation and Co-destruction in Connected Tourist Experiences

The changing nature of city tourism and its possible implications for the future of cities

Progress on information and communication technologies in hospitality and tourism

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