2012
DOI: 10.5001/omj.2012.97
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Staff Perception of Relative Importance of Quality Dimensions for Patients atTertiary Public Services in Oman

Abstract: The findings of this research are therefore informative of the need to implement strategies that deal effectively with such attitudes and create the platform and programs that reinforce the culture of good quality service amongst healthcare providers, managers in particular, and to improve patient satisfaction.

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Cited by 4 publications
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“…This multi-sited comparative perception of healthcare study replicates an approach commonly used in program design and quality improvement in the healthcare and humanitarian aid sector [13,[33][34][35]. Perception studies are often used in healthcare to understand how frontline health staff, patients, policy-makers and communities view healthcare initiatives, providing insight about the satisfaction, perceived advantages and disadvantages, and perceived importance of health programs [36][37][38].…”
Section: Methodsmentioning
confidence: 93%
“…This multi-sited comparative perception of healthcare study replicates an approach commonly used in program design and quality improvement in the healthcare and humanitarian aid sector [13,[33][34][35]. Perception studies are often used in healthcare to understand how frontline health staff, patients, policy-makers and communities view healthcare initiatives, providing insight about the satisfaction, perceived advantages and disadvantages, and perceived importance of health programs [36][37][38].…”
Section: Methodsmentioning
confidence: 93%