Staff engagement as a target for managing work environments in psychiatric hospitals: implications for workforce stability and quality of care

Bogaert, Peter Van; Clarke, Sean P.; Willems, Riet; Mondelaers, Mieke

doi:10.1111/j.1365-2702.2012.04341.x

Cited by 80 publications

(99 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A study showed that professionals working in hospitals had higher scores of depersonalization and nurses working in community services had a greater sense of personal fulfillment. (5)(6)(7)(8)(9)(10)(11)(12) The exposure to conflict situations and living with violence in the workplace can contribute to the psychological burden on nursing professionals. A protective measure against the violence of patients can be implemented by the service management with appropriate therapeutic support.…”

Section: Discussionmentioning

confidence: 99%

“…(18) The profile of the unit manager tends to influence the perception of work overload and emotional burnout of workers. (3,6,16) There is evidence that when the professional manages the unit jointly with the health team, other workers, patients and families, through meetings of the technical team, management board and assemblies with predetermined frequency, empowering all actors in the service, there is greater individual satisfaction of the nursing professionals with work, and lower perception of physical and mental burden of everyday labor. Hence the relevance of the unit manager having a good profile for the role.…”

Section: Discussionmentioning

confidence: 99%

“…However, only five of them dealt with the phenomenon experienced in mental health services. (3,(4)(5)(6)(7)(8) Thus, the guiding question in this study was about the overload to which nursing professionals are exposed in a community mental health service, in order to reflect on the work process and its impacts, and the individual and institutional strategies that can minimize these impacts.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

et al. 2015

View full text Add to dashboard Cite

Objective: To analyze the work process and its impact on nursing professionals in a mental health service for the care of drug users. Methods: Cross-sectional study including nursing professionals in a community mental health service. The research instrument was the SATIS-BR and a questionnaire with analysis categories of the work performed. Dialectic hermeneutics was used for the qualitative data. Data were processed and analyzed using the Statistical Package for the Social Sciences. Results: The work overloads identified have interfered with the satisfaction experienced by workers and reflected in their physical and mental health. Conclusion: In their work process, nursing professionals were exposed to all work overloads, with mental burnout more intense than the physical, reflecting in dissatisfaction with the work activity and in workers' physical health. ResumoObjetivo: Analisar o processo de trabalho e seu impacto nos profissionais de Enfermagem em serviço de saúde mental destinado à atenção aos usuários de substâncias psicoativas. Métodos: Estudo transversal que incluiu os profissionais de enfermagem em um serviço de saúde mental comunitário. O instrumento de pesquisa foi o SATIS-BR e um questionário com as categorias de análise do trabalho realizado. Para os dados qualitativos, empregou-se a hermenêutica dialética. Os dados foram processados e analisados no programa Statistical Package for Social Sciences. Resultados: Foram identificadas sobrecargas de trabalho que interferiram na satisfação percebida pelos trabalhadores e refletiram em sua saúde física e psíquica. Conclusão: Os profissionais de Enfermagem, em seu processo de trabalho, estiveram expostos a todas as cargas de desgaste, sendo o desgaste psíquico mais intenso que o físico, o qual refletiu na insatisfação com a atividade laboral e na saúde física dos trabalhadores.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

et al. 2015

View full text Add to dashboard Cite

show abstract

“…Two-thirds used structural equation modelling to test the relationships between engagement and morale. The remainder used multiple regressions, except Van Bogaert et al, 208 who used multilevel/hierarchical linear modelling, as the individual was nested within the clinical unit. Only one was longitudinal in design.…”

Section: Measurement and Analysis Considerationsmentioning

confidence: 99%

Evaluating the evidence on employee engagement and its potential benefits to NHS staff: a narrative synthesis of the literature

Bailey

Madden

Alfes

et al. 2015

Health Services and Delivery Research

View full text Add to dashboard Cite

BackgroundRecent studies have suggested engagement is linked with beneficial outcomes for individuals and organisations. Despite growing demand for resources and advice on engagement within the NHS, there has been no systematic evaluation of how engagement strategies can be developed and operationalised within the NHS.Objectives and research questionsTo evaluate evidence and theories of employee engagement within the NHS and the general workforce to inform policy and practice. Four research questions focused on definitions and models of engagement; the evidence of links between engagement and staff morale and performance; approaches and interventions that have the greatest potential to create and embed high levels of engagement within the NHS; and the most useful tools and resources for NHS managers in order to improve engagement.Review methodsEvidence was evaluated using a narrative synthesis approach involving a structured search of relevant academic databases and grey literature. The search yielded a final data set of 217 items, comprising 172 empirical papers, 38 theoretical articles, four meta-analyses and three books. From the grey literature, only 14 items were used in the analysis.Main findingsThere is no one agreed definition or measure of engagement. Existing approaches were grouped under three headings: a psychological state; a composite attitudinal and behavioural construct; and employment relations practice. Most fell under the first category, with the Utrecht Work Engagement Scale being the most prevalent. Most theorising around engagement used the job demands–resources framework. Thirty-five studies considered engagement and morale, and the most consistent finding was a positive link between engagement and life satisfaction, and a negative link between engagement and burnout. Some studies suggested that engagement was positively associated with organisational commitment and job satisfaction and negatively linked to turnover intentions. Of 42 studies that looked at performance and engagement, the strongest support was found for a link between engagement and individual in-role performance and a negative link between engagement and counterproductive performance outcomes. A link between engagement and higher-level performance outcomes was also found. Of 155 studies that explored approaches and interventions that promote engagement, the strongest support was found for the following: positive psychological states including resilience; job-related resources and job design features; positive leadership; perceived organisational support; team-level engagement; training and development. Only a small proportion of studies were based in health-care settings, making the application of evidence to wider contexts limited. Studies identified in the grey literature suggested that the focus of practitioner material was more on wider managerial issues than on psychological factors.ConclusionsThe synthesis highlights the complex nature of the engagement evidence base. The quality of evidence was mixed. Most studies were cross-sectional, self-report surveys, although the minority of studies that used more complex methods such as longitudinal study designs or multiple respondents were able to lend more weight to inferences of causality. The evidence from the health-care sector was relatively sparse. Only a few studies used complex methods and just two had taken place in the UK. The evidence synthesis suggests that employers might consider several factors in efforts to raise levels of engagement including development and coaching to raise levels of employee resilience, the provision of adequate job resources, and fostering positive and supportive leadership styles.FundingThis project was funded by the National Institute for Health Research (NIHR) Health Services and Delivery Research (HSDR) programme.

show abstract

“…Work engagement and a professional nursing practice environment have a positive correlation [15], and it is necessary to analyze the correlation between them at a unit level [16] [17]. Within the same workplace, it has been noted that the burnout of staff and managers shows a crossover reaction [18], and teamlevel burnout and work engagement are related to individual team members' burnout and work engagement [19].…”

Section: Introductionmentioning

confidence: 99%

Relationship of High Work Engagement among Staff Midwives with Their Immediate Superiors’ Burnout on Maternity and Labor Wards in Japan

Emiko¹,

Inoue²,

Ohashi³

2017

OJN

View full text Add to dashboard Cite

Introduction: Mental conditions for work among workers are related to clinical performance and influenced by colleagues within the same workplace. The aim of study was to examine the work engagement and burnout of staff midwives working on maternity and labor wards and to determine the factors related to high work engagement of staff midwives, including their immediate superiors' work engagement and burnout. Methods: A cross-sectional questionnaire survey was employed in Japan. Questionnaires were distributed to 452 midwives/nurses working on maternity and labor wards of 20 hospitals and responses from 96 staff midwives and 17 of their immediate superiors were analyzed. Work engagement and burnout (exhaustion, cynicism, and professional efficacy) were assessed by the Utrecht Work Engagement Scale and the Maslach Burnout Inventory-General Survey, respectively. To examine the association of work engagement among staff midwives with their ages, marital status and work engagement and burnout of their superiors, logistic regression analysis was conducted. Results: Immediate superiors showed significantly higher level of work engagement than staff midwives, while there was no difference in the burnout. High work engagement of staff midwives was significantly correlated with the professional efficacy (AOR 1.93, 95% CI 1.12 -3.33) and cynicism (AOR 2.01, 95% CI, 1.04 -3.90) of their immediate superiors. There was no correlation of work engagement between them. Conclusions: High work engagement of staff midwives was correlated to high professional efficacy and cynicism of their immediate superiors, suggesting that there might be crossover effects on mental conditions for work between staff midwives and their immediate superiors.

show abstract

Staff engagement as a target for managing work environments in psychiatric hospitals: implications for workforce stability and quality of care

Cited by 80 publications

References 56 publications

Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

Evaluating the evidence on employee engagement and its potential benefits to NHS staff: a narrative synthesis of the literature

Relationship of High Work Engagement among Staff Midwives with Their Immediate Superiors’ Burnout on Maternity and Labor Wards in Japan

Contact Info

Product

Resources

About