Sport Facility Operations Management

Schwarz, Eric C.; Hall, Stacey A.; Shibli, Simon

doi:10.4324/9781315736815

Cited by 16 publications

(20 citation statements)

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“…It is an important performance aspect in public sector leisure services, since they are concerned with social objectives that are largely non-financial in nature. In addition to economy, efficiency and effectiveness, sometimes another 'e' is added to the list of important performance dimensions, particularly in public centre organisations -equity -which implies fairness in the treatment of all customers (Schwarz et al, 2015). Another performance dimension which is increasingly common is customer satisfaction.…”

Section: Dimensions Of Performancementioning

confidence: 99%

“…Research by using empirical data from a sample of public sport centres in England offers a different perspective and suggests that trusts are potentially the most suitable management type if there is a balanced set of priorities across multiple performance dimensions. Schwarz et al (2015) identify three key reasons why performance management and benchmarking are important techniques for sport facility managers. First, they help sport facility managers to achieve better results by enabling them to understand the drivers of performance and how to influence them.…”

Section: Dimensions Of Performancementioning

confidence: 99%

“…External benchmarks for performance enable a judgement to be made on the relative performance of an organisation. This is particularly important in the public sector where central government is keen to monitor the relative performance of individual local government services, if only because it directly funds around half of the costs of these local services in the UK (Schwarz et al, 2015). In the UK there are two benchmarking services relevant to sport -APSE Performance Networks and Sport England's National Benchmarking Service (NBS).…”

Section: Performance Management and Benchmarkingmentioning

confidence: 99%

See 2 more Smart Citations

The performance of local authority sports facilities in England during a period of recession and austerity

Ramchandani

Shibli

Kung

2018

International Journal of Sport Policy and Politics

Self Cite

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Section: Dimensions Of Performancementioning

confidence: 99%

Section: Dimensions Of Performancementioning

confidence: 99%

Section: Performance Management and Benchmarkingmentioning

confidence: 99%

See 1 more Smart Citation

The performance of local authority sports facilities in England during a period of recession and austerity

Ramchandani

Shibli

Kung

2018

International Journal of Sport Policy and Politics

Self Cite

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“…The management of sport venues involves the safe and secure maintenance and upkeep of the mechanical functions of commercial and non-profit venues in an environmentally and fiscally sound fashion, while operations focus on the processes and procedures inherent to distributing the products and services, often in the form of an event, offered through a facility (Schwarz, Hall, & Shibli, 2015). These management and operation procedures are often run by a professional venue management staff that acts as representatives of the ownershipwhich may be public, private, or a partnership of both.…”

Section: Introductionmentioning

confidence: 99%

Transnational venue management corporations and local embeddedness

Qin

Schwarz

2017

IJSMS

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Purpose The case of the Mercedes-Benz Arena in Shanghai, China raises an important issue with respect to transnational venue management corporations embedding and operating in foreign markets. The purpose of this paper is to examine how Anschutz Entertainment Group (AEG) has implemented social embeddedness strategy to influence the management structure and enhance operational performance of the Mercedes-Benz Arena. Design/methodology/approach A case study approach was chosen to examine the social embeddedness of AEG through the Mercedes-Benz Arena in Shanghai. An in-depth interview was conducted with John Cappo, the President and CEO of AEG China, in April 2016. In addition, the relative news and interviews of leaders from AEG and AEG China over the past ten years was also collected. Qualitative content analysis of the data was conducted through a coding approach. All the materials were coded into three main categories based on three aspects of social embeddedness: local stakeholder relations, reputation and trust-building, cultural and institutional adaptation. Findings AEG has demonstrated how a transnational venue management corporation can successfully integrate social embeddedness strategy with the management structure and operational procedures of the Mercedes-Benz Arena in three ways. First is through the relationship between AEG and its partners in the joint venture, OPG in terms of the enforcement of the contract, the clear division of responsibilities, and the mutual understanding and use of relationship building. Second is the relationship between AEG and the local government in Shanghai. Third was adapting the structures of AEG to fit within local culture and institutional contexts. Originality/value The unique multi-stakeholder relationship inherent to venue management in China raises important questions with respect to transnational venue management corporations operating in foreign markets. The adaptation to the local context, as a moderating factor to the institutional exposure of a venue management company involves more challenging obstacles for non-local firms, compared to firms which are familiar with their institutional context. Understanding the key solutions in building relationships and trust with partners in joint venture and local government, as well as the key methods to adopt in local contexts, have applications across any number of sport industries.

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“…comfortable temperature in room, adequate space and pleasant interior, to be the most important elements of service for fitness centres. 8 Schwarz et al 9 suggested that sound/noise levels, temperature and the general ambiance of the sport facility were important aspects for achieving the desired relationship with clients and ensuring their safe and enjoyable participation in specified activities.…”

Section: Introductionmentioning

confidence: 99%

The physical environments and microbiological contamination in three different fitness centres and the participants’ expectations: Measurement and analysis

Onchang

Panyakapo

2014

Indoor and Built Environment

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In this study, a range of environmental and microbiological factors were measured at three different fitness centres in a tropical environment with contrasting ventilation regimes, including an airconditioned indoor facility, an indoor facility with natural ventilation and an outdoor, open-air facility. A parallel questionnaire survey of the attitudes of the exercisers toward their fitness centre's environment and hygiene was also conducted. Measurement results indicate that airborne inhalable particulate matter (PM 10 ), air speed (AS), temperature and relative humidity (RH) were statistically different among the three fitness centres. There were also significant differences in the bacteria and fungi levels, in the air and on equipment surfaces, in the three centres. A strong negative association between AS and PM 10 (R 2 ¼ -0.98) was observed at the air-conditioned indoor fitness centre. When the results of all three fitness centres were combined, the airborne microorganisms (bacteria and fungi) were positively correlated to AS and RH, while those on equipment surfaces were negatively correlated. Temperature was found to be significantly correlated to an increase in the numbers of all types of microorganisms studied, except on-equipment-surface fungi. The attitudinal survey indicated that the participants were less stressed during exercises in the air-conditioned fitness centre.

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Sport Facility Operations Management

Cited by 16 publications

References 0 publications

The performance of local authority sports facilities in England during a period of recession and austerity

The performance of local authority sports facilities in England during a period of recession and austerity

Transnational venue management corporations and local embeddedness

The physical environments and microbiological contamination in three different fitness centres and the participants’ expectations: Measurement and analysis

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