Speed of Decision-Making as a Procedural Justice Principle

Valkeapää, Annukka; Seppälä, Tuija

doi:10.1007/s11211-014-0214-6

Cited by 10 publications

(16 citation statements)

References 36 publications

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“…Hence, our findings indicate that a delayed incorrect decision can be seen as a more severe transgression as it violates both outcome-related and procedural fairness concerns. The present findings thus corroborate recent research by Valkeapää and Seppälä (2014), who also reported that especially slow decision-making styles violate procedural fairness concerns.…”

Section: Main Conclusionsupporting

confidence: 92%

“…Note that in case of a hasty incorrect decision, procedural fairness concerns might also be violated, but to a lesser extent than after a delayed incorrect decision (cf. Valkeapää and Seppälä 2014). This reasoning led us to the following hypotheses:…”

Section: Hypothesesmentioning

confidence: 97%

“…Indeed, recent justice research investigating the speed of decision-making as a procedural fairness principle found that overly slow decision-making processes trigger perceptions of unfairness (see Valkeapää and Seppälä 2014; see also Gilliland 1993;Truxillo et al 2002). When decisions last much longer than expected, uncertainty increases and people may start looking for parties at fault and possible reasons for the delays (Lind 2001).…”

Section: The Role Of Decision Timingmentioning

confidence: 99%

“…This finding can be explained when taking the concept of uncertainty into account. Indeed, a slow decision creates both uncertainty in the short term (greater time spent under uncertainty) and long term (concerns about the quality of the decisionmaking process), while a fast decision creates only concerns about the quality of the decision-making process as it minimalizes short-term uncertainty (see Valkeapää and Seppälä 2014). In sum, it can thus be expected that, compared to timely decisions, especially delayed decisions will lead to low procedural fairness perceptions.…”

Section: The Role Of Decision Timingmentioning

confidence: 99%

“…Participants were asked to evaluate the decision-making procedures employed in the leader's decision with the procedural fairness scale of Valkeapää and Seppälä (2014). This scale consists of ten items, but one item (i.e., ''Decisions are made in cabinets'') was excluded because it is not applicable to our study context.…”

Section: Procedural Fairnessmentioning

confidence: 99%

See 4 more Smart Citations

The Impact of Decision Timing on the Effectiveness of Leaders’ Apologies to Repair Followers’ Trust in the Aftermath of Leader Failure

et al. 2015

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Purpose The aim of the present research was to investigate how a negative decision outcome generated by a leader in a hasty, timely, or delayed manner impacts upon the need for, and the effectiveness of apologies to restore followers' trust. Design/Methodology/Approach Data were collected using five studies in which the effects of timing of an incorrect decision on the trust repair process were investigated. Findings In the aftermath of a leader's failure, followers experienced a delayed incorrect decision as a more severe transgression than a hasty or a timely incorrect decision. This effect was mediated by procedural fairness concerns (Study 1). The present findings also revealed an interesting paradox. Specifically, in the delayed condition followers expressed the highest need for an apology (Studies 2 and 3), but at the same time expected an apology to be less effective for enhancing trustworthiness than in the timely and the hasty condition (Study 3). Moreover, we also showed that the actual provision of an apology was effective for restoring both trustworthiness (Study 4) and trust (Studies 4 and 5) in the timely and the hasty condition, but ineffective in the delayed condition.Implications The present research shows that when the outcome of a decision is uncertain, it is better to make a decision (too) soon rather than (too) late. Originality/Value Despite the ubiquity of timing errors in daily life, our studies are the first to focus on the role of timeliness of decisions in the trust repair process.

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Section: Main Conclusionsupporting

confidence: 92%

Section: Hypothesesmentioning

confidence: 97%

Section: The Role Of Decision Timingmentioning

confidence: 99%

Section: The Role Of Decision Timingmentioning

confidence: 99%

Section: Procedural Fairnessmentioning

confidence: 99%

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The Impact of Decision Timing on the Effectiveness of Leaders’ Apologies to Repair Followers’ Trust in the Aftermath of Leader Failure

et al. 2015

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Mediation as a 21st century conflict resolution mechanism: Exploring procedural fairness experiences of mediation users in Ghanaian courts

Benson,

Asaah‐Junior

2024

Conflict Resolution Qtrly

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Mediation has become a contemporary conflict resolution mechanism in the 21st century that offers an alternative to traditional legal processes. This qualitative study explores the experiences of mediation users in three courts in the Central Region of Ghana, with a focus on procedural fairness. Grounded in the theory of procedural fairness, the study examines how Ghanaian and African conceptions of fairness influence mediation practice. The study found that the Ghanaian and African understanding of procedural fairness is rooted in specific situations—taking into account parties' demands in generating settlement agreements, allowing parties to select their mediators, involving important personalities in mediation, ensuring the fair settlement of cases, and deciding who should speak first. Participants evaluated procedural fairness within the context of confidentiality, neutrality, party empowerment, and the assurance of being heard. These evaluations align with what has been reported in Western literature. This research contributes to the growing body of literature on conflict resolution by providing insights into the significance of procedural fairness within mediation practice, with specific reference to Ghana. The findings underscore the importance of aligning mediation processes with principles of procedural fairness, offering valuable lessons for practitioners, policymakers, and researchers who seek to optimize the efficacy and fairness of mediation as a conflict resolution mechanism.

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