Speech Act Theory as an Evaluation Tool for Human–Agent Communication

Hanna, Nader; Richards, Deborah

doi:10.3390/a12040079

Cited by 12 publications

(11 citation statements)

References 54 publications

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“…Shriberg et al (1998) used prosody and ASR to classify speech as dialogue acts. Hanna and Richards (2019) have shown that a clear understanding of a conversational system's intended dialogue act correlates with high acceptance and understanding of the system's proposals. A similar high-level approach for tagging user speech in modern ASR systems is intent classification, where speech of some length, typically sentencelength or longer, is classified to approximate the intention (Ajzen, 1991) of the user (Purohit et al, 2015;Larson et al, 2019).…”

Section: Speechmentioning

confidence: 99%

Modeling Feedback in Interaction With Conversational Agents—A Review

Axelsson

Buschmeier

Skantze

2022

Front. Comput. Sci.

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Intelligent agents interacting with humans through conversation (such as a robot, embodied conversational agent, or chatbot) need to receive feedback from the human to make sure that its communicative acts have the intended consequences. At the same time, the human interacting with the agent will also seek feedback, in order to ensure that her communicative acts have the intended consequences. In this review article, we give an overview of past and current research on how intelligent agents should be able to both give meaningful feedback toward humans, as well as understanding feedback given by the users. The review covers feedback across different modalities (e.g., speech, head gestures, gaze, and facial expression), different forms of feedback (e.g., backchannels, clarification requests), and models for allowing the agent to assess the user's level of understanding and adapt its behavior accordingly. Finally, we analyse some shortcomings of current approaches to modeling feedback, and identify important directions for future research.

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Section: Speechmentioning

confidence: 99%

Modeling Feedback in Interaction With Conversational Agents—A Review

Axelsson

Buschmeier

Skantze

2022

Front. Comput. Sci.

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“…For example, in order to analyse the perceptions of interactions with computer assistants, as well as investigate the impressions and experiences of the comprehensibility of the computer agent's communication (including trust), Hanna and Richards (2019) applied Likert scaling to survey degrees of satisfaction with a virtual assistant's verbal conversation. They recruited 73 undergraduate students and tracked the behaviours of all participants, such as inputs and keystrokes.…”

Section: Guptamentioning

confidence: 99%

A new metric scale for measuring trust towards holographic intelligent agents

Huang

Wild

2021

Electronic Workshops in Computing

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Trust is an essential attitude in social relationships, but it also mediates our approach to certain technology. The definition of interpersonal trust, however, is too wide to expound our understanding of how trust impedes such interaction with technology, and the lack of an applicable quantifiable model in particular presents an obstacle to our quest of building reliable, trusted, and intelligent holographic agents. In this paper, we therefore develop a novel metric scale to measure trust. We identify, select, and refine over a hundred items related to trust, check their precision and validity with the help of a judges panel, and select polarising items that are able to bring out the distinctive characteristics regarding people's trust towards intelligent agents. Our findings indicate that an assessment of trust involves looking at the user's belief about the agent's competence, integrity, benevolence, and compassion, which drive the attitude of trust, influenced by the user's general propensity to trust. Trust then drives intention to engage and ultimately engagement, which, if successful, results in the establishment of a trust relationship with the agent. While we propose an item-response scale for measuring this model of trust, we also add our deliberations on how elements of it could be replaced with alternative means that possibly offer more immediacy than selfinspection, discussing in particular alternatives for measuring elements of compassion, competence, and social relationships.

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“…Speech act is used to explore human's speech in order to accomplish something. Speech act theory has an ability to empower people in achieving certain goal (Hanna & Richards, 2019).…”

Section: Speech Act's Role To Empower Peoplementioning

confidence: 99%

Speech Act Strategy Uttered by Emma Watson and Malala Yousafzai as the Instrument of Empowerment

Sutedjo

2021

LRJ

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Women’s voice has been heard by the society for the past few years. There are a lot of movements created by women to support each other, for example, Women’s March, Time’s Up, #MeToo, and HeForShe. This movement will lead to more recognition of women in various expertise. Consequently, those amazing women are able to meet in one situation. The certain situation leads women to do a conversation. The conversation between women also includes different kinds of speech acts. This study aims to find the speech act uttered by Emma Watson and Malala Yousafzai as the instrument of empowerment. The result of the study shows that Emma Watson and Malala Yousafzai are mostly using directive speech acts in their speeches. The purpose of the directive speech act is to make people do something. Emma and Malala use directive speech act to empower people to accomplish something. The use of the directive speech act also related to the third-wave feminism movement. This movement establishes women to be bold, empowered, and brave. So, the third wave of feminism also influences Emma and Malala as bold and empowered women. They empower other people to do something through their speech act because they are empowered, women.

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Speech Act Theory as an Evaluation Tool for Human–Agent Communication

Cited by 12 publications

References 54 publications

Modeling Feedback in Interaction With Conversational Agents—A Review

Modeling Feedback in Interaction With Conversational Agents—A Review

A new metric scale for measuring trust towards holographic intelligent agents

Speech Act Strategy Uttered by Emma Watson and Malala Yousafzai as the Instrument of Empowerment

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