Specialized Information Systems for the DigitallyDisadvantaged

Bridging Digital Divides: a Literature Review and Research Agenda for Information Systems Research

“…Taking a differentiated view on skills is needed to understand technology use and no-use (Reinartz et al 2018 ). Physical skills matter; users with disabilities can be digitally disadvantaged and despite the benefits promised by specialized assistive technologies their adoption rate falls short of expectations (Pethig and Kroenung 2019 ).…”

“…Also, the study by Klier and colleagues showed that there is a potential to shift older individuals towards a more active engagement with digital media by ensuring ease of use in the design of digital services (Klier et al 2020 ). Furthermore, the needs of groups with disabilities ought to be taken into account when designing information systems for the general public (Pethig and Kroenung 2019 ). It is important to integrate assistive functionalities in general IS to emphasize authentic inclusiveness.…”

“…In 51st Hawaii International Conference on System Sciences , HICSS 2018 , IEEE 25 Pethig, F., & Kroenung, J. ( 2019 ). Specialized information systems for the digitally disadvantaged.…”

“…In particular, appropriate design approaches for digital technologies should be investigated and tested to avoid involuntary exclusion of marginalized groups, elderly people or any other group of individuals affected by digital inequalities (Rockmann et al 2018 ; Lameijer et al 2017 ; Alam and Imran 2015 ; Fox and Connolly 2018 ). Additionally, comparative research can be undertaken investigating the effects and attractiveness of different design solutions in different cultural settings (Pethig and Kroenung 2019 ). Overall, although many studies include insights related to measures for bridging digital divides, there is a clear need for studies with a longitudinal research design to investigate the impact of measures over time.…”

“Ideal Speech” on Wikipedia: Balancing Social Marginalization Risks and Social Inclusion Benefits for Individuals and Groups

“…For example, ICTs give voice to Indigenous groups once silenced by traditional media [11]. However, ICTs may have a paradoxical effect, simultaneously promoting social inclusion and marginalization [12,13,14,15]. Thus, theories of how to balance inclusive and marginalizing effects of IS through ethical governance are needed.…”