Special Report

Griffiths, Tom; Griffiths, Rachel; Sempsrott, Justin

doi:10.1097/01.eem.0000535016.26988.2d

Cited by 1 publication

(1 citation statement)

References 0 publications

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“…A pilot study of ‘111’, a non-emergency number (based on the 101 service), providing coverage for non-emergency healthcare, was shown to allow the NHS to deal more with serious, emergency, life-threatening cases instead of non-emergency incidents (Murphy et al, 2008). Additionally, a similar study undertaken in Wales found positive results when pilot studies were assessed in both 2010 and 2012 (Griffiths, 2014). This perhaps emphasises the validity of such an approach, with a health service similarly under pressure reducing the burden of calls on its limited resources and increasingly saving funds while providing a universal service to the public.…”

Section: The Literaturementioning

confidence: 90%

Calling the police

Bain

Brooks

Golding³

et al. 2016

The Police Journal: Theory, Practice and Principles

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Many calls for assistance received by the police are issues of non-emergency, and with public spending cuts ever-present, there is need to revisit the uses of a single nonemergency number (SNEN) as a way to reduce the non-emergency call volume. This paper is a review of one local service in England. We examine the need and development of SNEN, report the findings of our own research, and conclude that a service such as SNEN is a worthwhile approach that helps reduce the number of inappropriate calls to the police, increases access to services and reduces fear regarding low-level disorder.

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Section: The Literaturementioning

confidence: 90%