Special Issues Addressed in the CAHPS™ Survey of Medicare Managed Care Beneficiaries

Schnaier, Jenny; Sweeny, Sheri; Williams, Valerie; Kosiak, Beth; Lubalin, James S.; Harris-Kojetin, Lauren

doi:10.1097/00005650-199903001-00008

Cited by 36 publications

(30 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The CAHPS survey was designed to assess consumer satisfaction and experiences with health care services [22,23]. The survey is administered to Medicare Advantage and other plan recipients annually as a measure of patient satisfaction.…”

Section: Methodsmentioning

confidence: 99%

Obese older adults report high satisfaction and positive experiences with care

Bottone

Wang

Hommer

et al. 2014

BMC Health Serv Res

View full text Add to dashboard Cite

BackgroundObese, older adults often have multiple chronic conditions resulting in multiple health care encounters. However, their satisfaction and experiences with care are not well understood. The objective of this study was to examine the independent impact of obesity on patient satisfaction and experiences with care in adults 65 years of age and older with Medigap insurance.MethodsSurveys were mailed to 53,286 randomly chosen adults with an AARP® Medicare Supplement Insurance Plan insured by UnitedHealthcare Insurance Company (for New York residents, UnitedHealthcare Insurance Company of New York) in 10 states. Following adjustment for non-response bias, multivariate regression modeling was used to adjust for demographic, socioeconomic and health status differences to estimate the independent impact of weight on satisfaction and experiences with care. Outcome variables included four global and four composite measures of satisfaction and experiences with care.Results21.4% of the respondents were obese. Relative to normal weight, obesity was significantly associated with higher patient satisfaction and better experiences with care in seven of the eight ratings measured.ConclusionsObese individuals were more satisfied and had better experiences with care. Obese individuals had more office visits and discussions about nutrition, exercise and medical checks. This may have led to increased attentiveness to care, explaining the increase in satisfaction and better experiences with care. Given the high level of satisfaction and experiences with care in older, obese adults, opportunities exist for clinicians to address weight concerns in this population.

show abstract

Section: Methodsmentioning

confidence: 99%

Obese older adults report high satisfaction and positive experiences with care

Bottone

Wang

Hommer

et al. 2014

BMC Health Serv Res

View full text Add to dashboard Cite

show abstract

“…It comprises a number of modules for different patient groups and has been extensively tested. 161,[322][323][324][325][326][327][328][329][330][331][332][333][334] Caution should be exercised, however, before US approaches such as CAHPS are implemented in the UK because their applicability to the NHS context may be limited. 335 The underlying philosophies of the market-led US and publicly provided UK healthcare systems are different, and the primary objectives of NHS consumer surveys are not consistent with those of the Agency for Health Care Policy and Research in their administration of CAHPS.…”

Section: The Us Experiencementioning

confidence: 99%

The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature

Crow

Gage

Hampson

et al. 2002

Health Technol Assess

911

1,020

View full text Add to dashboard Cite

Non-UK purchasers will have to pay a small fee for post and packing. For European countries the cost is £2 per monograph and for the rest of the world £3 per monograph.You can order HTA monographs from our Despatch Agents:-fax (with credit card or official purchase order) -post (with credit card or official purchase order or cheque) -phone during office hours (credit card only).Additionally the HTA website allows you either to pay securely by credit card or to print out your order and then post or fax it. NHS libraries can subscribe free of charge. Public libraries can subscribe at a very reduced cost of £100 for each volume (normally comprising 30-40 titles). The commercial subscription rate is £300 per volume. Please see our website for details. Subscriptions can only be purchased for the current or forthcoming volume. Contact details are as follows: Payment methods Paying by chequeIf you pay by cheque, the cheque must be in pounds sterling, made payable to Direct Mail Works Ltd and drawn on a bank with a UK address. Paying by credit cardThe following cards are accepted by phone, fax, post or via the website ordering pages: Delta, Eurocard, Mastercard, Solo, Switch and Visa. We advise against sending credit card details in a plain email. Paying by official purchase orderYou can post or fax these, but they must be from public bodies (i.e. NHS or universities) within the UK.We cannot at present accept purchase orders from commercial companies or from outside the UK. How do I get a copy of HTA on CD?Please use the form on the HTA website (www.hta.ac.uk/htacd.htm). Or contact Direct Mail Works (see contact details above) by email, post, fax or phone. HTA on CD is currently free of charge worldwide.The website also provides information about the HTA Programme and lists the membership of the various committees. HTAThe measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature NHS R&D HTA ProgrammeT he NHS R&D Health Technology Assessment (HTA) Programme was set up in 1993 to ensure that high-quality research information on the costs, effectiveness and broader impact of health technologies is produced in the most efficient way for those who use, manage and provide care in the NHS.Initially, six HTA panels (pharmaceuticals, acute sector, primary and community care, diagnostics and imaging, population screening, methodology) helped to set the research priorities for the HTA Programme. However, during the past few years there have been a number of changes in and around NHS R&D, such as the establishment of the National Institute for Clinical Excellence (NICE) and the creation of three new research programmes: Service Delivery and Organisation (SDO); New and Emerging Applications of Technology (NEAT); and the Methodology Programme.Although the National Coordinating Centre for Health Technology Assessment (NCCHTA) commissions research on behalf of the Methodology Programme, it is the Methodology Group that now considers and advises the Methodology Programme Director ...

show abstract

“…21,22 The survey questions in both surveys address overall ratings of physicians and care, physician communication, timely access to needed care, access to services and prescription drugs, customer service, flu and pneumonia immunizations, and advice to quit smoking. Survey topics, item wordings, and item response rates are described in detail elsewhere.…”

Section: Survey Instrumentmentioning

confidence: 99%