Spanish SMEs’ digitalization enablers: E-Receipt applications to the offline retail market

Gavrila, Sorin Gavrila; Ancillo, Antonio de Lucas

doi:10.1016/j.techfore.2020.120381

Cited by 84 publications

(50 citation statements)

References 23 publications

(85 reference statements)

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“…The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/1355-2554.htm (MINCOTUR, 2020) and private entities (ONTSI, 2018(ONTSI, , 2019(ONTSI, , 2020. Therefore, organizations can understand digitization as the procurement of hardware and software required to upgrade analog processes or simply to upgrade their existing capacities (Gartner, 2020b), whereas the purpose of digital transformation or digitalization is to take advantage of the new hardware or software and transform their existing business model into a digital-based business model, integrating customers and suppliers in their business activity ecosystem (Gartner, 2020a;Gavrila Gavrila and de Lucas Ancillo, 2021b;MINCOTUR, 2020;WEF, 2016WEF, , 2020.…”

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confidence: 99%

Entrepreneurship, innovation, digitization and digital transformation toward a sustainable growth within the pandemic environment

Gavrila

Ancillo

2021

IJEBR

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PurposeThe coronavirus disease 2019 (COVID-19) pandemic has taken society, business and industries by surprise leading to a worldwide economic recession, pushing organizations to rethink their business model in order to shift from activity shutdown toward sustainable growth. The purpose of this research is to comprehend the implications and relationship between entrepreneurship, innovation, digitization and digital transformation aspects as the levers to achieve this goal.Design/methodology/approachFollowing the existing literature, an empirical approach has been established involving a quantitative analysis of secondary information obtained from official datasets and reports.FindingsThe COVID-19 pandemic was found to be an unfortunate accelerator regarding both consumers' habits and organizations' innovation and digital transformation, breaking with the past leading to new sustainable growth business models.Practical implicationsThe research provides an underlying outcome that addresses how wealth and economic value could be generated within the framework of new economic models in a post-pandemic environment.Originality/valueThe research highlights how the pandemic has disrupted what was known about sustainable business growth, and how this affects the future of business beyond the pandemic scenario, transforming the way society, businesses and customers interact.

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confidence: 99%

Entrepreneurship, innovation, digitization and digital transformation toward a sustainable growth within the pandemic environment

Gavrila

Ancillo

2021

IJEBR

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“…For example the Chinese government has acknowledge the role of EC in their national development, leading them to the creation of new policies and laws to facilitate cross border EC [87]. Similarly, as mentioned by Gavrila et al [88], the Spanish government has also recognize that future investments in digitalization is a crucial step towards future survivability in SMEs.…”

Section: Policymakers and Governmental Support In Ec Adoptionmentioning

confidence: 98%

SMEs Must Go Online—E-Commerce as an Escape Hatch for Resilience and Survivability

Costa

Castro

2021

JTAER

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The recent emergence of e-commerce has brought a shifting paradigm into global markets. This revolutionary framework relying upon technological progress has conveyed a new era of commerce. More than ever, businesses are using digital marketplaces to stay relevant and competitive. Suddenly, buying online has become part of their daily routines. Accessibility, flexibility, and convenience make the internet the ideal platform for modern age consumers. Small and medium enterprises predominate in almost every industry generating employment, income, and sustainability. Nonetheless, e-commerce adoption among these organizations is yet to be widely undertaken. This article has a twofold objective: first, it gathers data regarding the emergence of e-commerce adoption by SMEs through a systematic literature review encompassing 32 indexed articles (published between 2003 and 2021). Secondly, it provides a quantitative and qualitative analysis identifying strategic options and guidelines for a smooth digital transition among these players. Lastly, some recommendations to policy makers were clipped to work as facilitators, given SMEs specificities. The future is digital and the struggle for e-commerce adoption and exploitation among these organizations is at the top of the agenda. It is central in maintaining the vibrancy of the business ecosystem, and is therefore a turnkey for economic recovery.

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“…Business processes that are able to meet customer requirements lead to customer satisfaction and retain the customer [17,18]. This makes the product easier to absorb by the market, creates sustainable revenue and has an impact on the business continuity of the SME itself [19,20].…”

Section: Introductionmentioning

confidence: 99%

Prioritizing Business Quality Improvement of Fresh Agri-Food SMEs through Open Innovation to Survive the Pandemic: A QFD-Based Model

Wicaksono

Hossain

Illés

2021

Journal of Open Innovation: Technology, Market, and Complexity

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It is important that SMEs are able to prioritize business quality by identifying business requirements based on customer requirements. This strategy is able to help SMEs generate innovation in the form of improved business quality activities to meet customer requirements. This approach uses the “quality function deployment (QFD)” method to identify the priority business requirements and improvement actions to generate business quality. As a result, we managed to identify five priority variable business requirements (BReqs) based on seven variable customer requirements (CReqs) with the lowest satisfaction score. We proposed some improvement actions in perspective quality based on five priority business requirements. Moreover, the final quality matrix of business quality improvement priority generally makes it easier for users to read and find out which variables need to be improved. This research also presents a solution so that users can perform business actions effectively and efficiently in allocating their resources.

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Spanish SMEs’ digitalization enablers: E-Receipt applications to the offline retail market

Cited by 84 publications

References 23 publications

Entrepreneurship, innovation, digitization and digital transformation toward a sustainable growth within the pandemic environment

Entrepreneurship, innovation, digitization and digital transformation toward a sustainable growth within the pandemic environment

SMEs Must Go Online—E-Commerce as an Escape Hatch for Resilience and Survivability

Prioritizing Business Quality Improvement of Fresh Agri-Food SMEs through Open Innovation to Survive the Pandemic: A QFD-Based Model

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