South Africa has achieved a lot on its path of socioeconomic transformation since the end of apartheid in 1994. Although many challenges remain to fostering inclusive growth to address the triple challenges of unemployment, poverty, and inequality, some innovative approaches have been used to build more inclusive public institutions. These have helped to expand service delivery, strengthen quality, and improve the lives of millions of South Africans. Although much is known about the motivation and nature of the policies and institutional changes that drove this transformation, very little is known of the manner in which they were executed. With this book, Making It Happen: Selected Case Studies of Institutional Reforms in South Africa, we offer a selection of twelve case studies to illustrate how policies and institutions were developed and implemented to improve specific public services. Based on interviews with senior policy makers, the book captures the how-to of designing and executing these policies in a variety of strategic areas, including increasing budget transparency, developing an intergovernmental fiscal system, strengthening tax administration, enhancing the statistical system, developing a modern performance monitoring and evaluation system, expanding HIV/AIDS treatment, reforming the social transfer system, creating a modern national identity system, developing a system for the management of biodiversity, modernizing the national road network management, developing the framework for renewable energy, and formulating the country's much-lauded constitution. Tracing a twenty-year journey of transformation, this book places particular emphasis on recording the design of these reforms and endeavors to shed some light on the decision-making processes. In particular, it attempts to provide insight on the trade-offs policy makers faced, and the sequencing and complementarities among the various reforms. It finds leadership at different levels, adoption of pragmatic and innovative solutions, and the focus on results as among the key drivers in implementing these changes. This book is primarily intended to enhance knowledge exchange by exporting South Africa's development experience to the world. It is a product of the country's Knowledge Hub, developed in partnership with the World Bank Group, to provide evidence-based solutions for enhancing service delivery. Many of the lessons identified here have applicability for other countries, with adaptation, of xii Foreword Making It Happen •