Qualitative methods were used to explore the aetiology of occupational stress experienced by on-road ambulance officers. The researcher found that the way in which a service is organised and its officers valued
Context of the researchA comparison of two very differently structured ambulance services -one a corporatised UK service, the other a paramilitary style bureaucracy in Australia -allowed the researcher to identify which structures and policies were the most stressful for officers. Though different stressors were identified in the two services the common denominator in both services was one of control.The way an ambulance service is organised and its officers valued can create and reproduce workplace stressors which are as causative of occupational stress as the often acknowledged occupational specific stressors such as shift work and witnessing human trauma and tragedy. Though irregular working hours and being present at scenes which are distressing to any human being are unavoidable stressors which go with the territory of being an ambulance officer these seemingly intrinsic stressors of the vocation can also have an organisational dimension. That is, some party controls who does what work, when, how often, the pace and with what resources and support. This paper addresses the findings of research in which a comparison of two very differently organised ambulance services was undertaken. Service Oz (a pseudonym for the Australian service studied) is structured along classic bureaucratic lines, having a paramilitary centralised line of command with many hierarchical levels. Industrybased collective bargaining, where the union bargains on the members' behalf, is still the method used to resolve industrial disputes and to negotiate pay and working conditions. The officers continue to receive penalty rates for irregular working hours and conditions, although this is coming under increasing scrutiny as publicly funded and operated health and welfare services come under increasing pressure to curtail their operating costs.