Sources of knowledge con-flicts in cognitive agent’s architecture in DSS

Abstract

This paper presents the problem of knowledge conflicts identification in the architecture of cognitive agents. The agents operate at the decision support systems. The types and the sample of cognitive agents architecture was characterized in the first part of article. Next, the customer relationship management agent was described and the causes of knowledge conflicts were indicated. The final part of article contains the analysis of sources of knowledge conflicts and their examples related to decision-making process.