Some Results from a Sociological Hospital Patient’s Survey on Neurosurgery Assistance in Mongolia

Abstract

Introduction: In Mongolia, there is a number of geographical and national characteristics that affect the accessibility and organization of neurosurgical care for the population. Objective: Identify problems and directions for optimizing neurosurgical care in Mongolia from the consumer`s of medical care point of view – patients. Methods of Research: Sociological, statistical methods. Results: The results of the conducted research showed that the aggregated priority directions of neurosurgical care optimization according to the interviewed patients of hospitals in Mongolia are optimization of providing neurosurgical care organization, optimization of personnel and logistical support, and patient handling. Conclusions: 1. The results of a sociological patient’s survey revealed that the work of the reception department in surgical clinics is organized insufficiently effectively in relation to neurosurgical profile patients. 2. Technology of therapeutic and diagnostic processes (the regularity of patient’s examination by medical personnel, such as attending physicians, duty doctors, and heads of departments) is not fully maintained. 3. Informing patients and their relatives about the results of the examination and the course of treatment is not organized at the proper level. 4. According to the patients, the main problems in the organization of neurosurgical care are: a long queue for examination and treatment in public clinics, unsatisfactory conditions of hospital stay, as well as a high workload of medical personnel. 5. According to the patients, priority directions of neurosurgical care optimization are: improvement of the stages of neurosurgical care organization, personnel and logistical support optimization, and organization of informing population about the work of the neurosurgical service.