Some Major Research Findings Regarding the Human Element in Project Management

Wilemon, David; Baker, Bruce N.

doi:10.1002/9780470172353.ch33

Cited by 6 publications

(3 citation statements)

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“…The dynamics of major R&D projects within the context of project life cycles have been explained (Adams and Barndt, 1978). These and other researchers (Wilemon and Baker, 1983) have developed a strong case for the inclusion of the project life cycle into any investigation of organizational or behavioural characteristics as they relate to project management.…”

Section: The Project Lqe Cyclementioning

confidence: 99%

Planning and Tactical Factors in the Project Implementation Process

Pinto

Prescott

1990

J Management Studies

174

109

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It has been a well-recognized axiom in project management research that the project implementation process can be greatly facilitated by addressing a variety of project critical success factors. It is argued here that critical factors often fall into two distinct sub-groups: those related to initial project planning and those concerned with subsequent tactical operationalization. A field study was conducted to explore changes in the perceived importance of project planning and tactical factors across four stages in the project life cycle. The sample consisted of 408 managers currently involved in projects. It was found that the relative importance of planning and tactical factors varies across the project life cycle. Further, the perceived importance of these factors is contingent upon the type of success measure employed. When an efficiency success measure is used, planning factors are initially perceived to be of high importance but are overtaken by tactical issues as the project progresses through its life cycle. When 'external' success measures (perceived value of the project and client satisfaction) are employed, project planning factors dominate tactics throughout the project's life cycle. Finally, implications for managers are developed and directions for future research are discussed.

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Section: The Project Lqe Cyclementioning

confidence: 99%

Planning and Tactical Factors in the Project Implementation Process

Pinto

Prescott

1990

J Management Studies

174

109

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“…6. The general satisfaction: considers the general satisfaction of customer with the contractors' performance In an overview of satisfaction research in the construction industry, Wilemon and Baker (1983) was found cost, time, quality, customer orientation, communication skills and response to complaints as parameters for client satisfaction. Kometa et al (1995) recognised four vital clients' needs in the built environment, which are functionality, safety, and quality and completion time.…”

Section: Related Workmentioning

confidence: 99%

Exploring Key Contractor Factors Influencing Client Satisfaction Level in Dealing with Construction Project: an Empirical Study in Jordan

Rahman¹,

Alzubi²

2015

IJARBSS

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Client satisfaction in construction industry can be defined as the ability of a contractor to meet the client expectations. A contractor must have a thorough understanding of client expectations and be able to satisfy these expectations. The outcomes of the construction projects can be evaluated in numerous ways. One of the methods is to measure the satisfaction of participants as represented by the differences between their expectations and perceptions. This measurement is used widely in construction as it promises benefits, such as the improvement of product delivery, and enhances services quality by identifying some necessary changes. Satisfaction measurement is gauged by evaluating the level of client satisfaction of construction performance. The measurement of client satisfaction is also based on the quality of the end product. This evaluation is used to encourage contractors to improve their performance to a required level and to ensure that the projects are delivered as expected in terms of time, budget and quality. This paper discusses client satisfaction attribute on contractor performance. The aim of this paper is to reach the most important factors influencing client satisfaction level of performance provided by contractor in Jordanian construction industry. The results shows that there are seven extremely important factor that have a significant affect in client satisfaction level and immediately need to improve namely (1)service quality (2)Communication skills (3)adherence to budget, (4)safety performance, (5)adherence to schedule, (6)sit personnel skills, and (7)management capabilities.

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“…In an overview of satisfaction research in the construction industry, Wilemon and Baker (1983) identified cost, time, quality, customer orientation, communication skills and response to complaints as parameters for client satisfaction. Kometa et al (1995) recognised four vital clients' needs in the built environment, which are functionality, safety, quality and completion time.…”

Section: Review On Satisfaction In the Construction Sectormentioning

confidence: 99%

Integrated framework for satisfaction assessment in construction sector

Nzekwe-Excel

Nwagboso

Georgakis

et al. 2010

Journal of Engineering, Design and Technology

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Purpose -The purpose of this paper is to discuss assessment of the satisfaction levels of different members of a construction project team as a basis for meeting the needs of the client. Design/methodology/approach -An integrated framework is proposed that enables a collaboration of construction clients and project participants based on the recognition of the satisfaction requirements of every participant represented in the project team. The framework is developed to prioritise the satisfaction attributes of flexible number of construction clients and project participants, and enables the integration of these participants and their satisfaction attributes using mathematical and engineering techniques. Findings -The framework can be applied at the different phases of the project life cycle. In addition, the satisfaction levels of construction clients and the project participants can be enhanced by focussing on the values of their satisfaction attributes and improving the integration of the project team. Practical implications -The paper shows that a collaboration of construction clients and project participants based on the recognition and acknowledgement of each participant and their requirements is essential to improving project satisfaction in the construction sector. Originality/value -The framework captures and analyzes the level of integrated project team satisfaction. The outcome of the study will improve understanding the satisfaction requirements of every client and participant represented in a given construction project team.

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Some Major Research Findings Regarding the Human Element in Project Management

Cited by 6 publications

References 0 publications

Planning and Tactical Factors in the Project Implementation Process

Planning and Tactical Factors in the Project Implementation Process

Exploring Key Contractor Factors Influencing Client Satisfaction Level in Dealing with Construction Project: an Empirical Study in Jordan

Integrated framework for satisfaction assessment in construction sector

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