Some advantages of video conferencing over high-quality audio conferencing: fluency and awareness of attentional focus

Daly-Jones, Owen; Monk, Andrew; Watts, Leon

doi:10.1006/ijhc.1998.0195

Cited by 115 publications

(69 citation statements)

References 55 publications

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“…Daly-Jones et al [19] conclude that videoconferencing enhances interpersonal awareness. Although team members do not share the same physical location during videoconferencing, they can see and hear one another (feelings, tones, gestures, etc.)…”

Section: Videoconferencingmentioning

confidence: 99%

Exploring the Use of Computer-Mediated Video Communication in Engineering Projects in South Africa

Meyer

Bond-Barnard

Steyn

et al. 2016

SAJIE

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Globally-expanding organisations that are trying to capitalise on distributed skills are increasingly using virtual project teams to shorten product development time and increase quality. These virtual teams, which are distributed across countries, cultures, and time zones, are required to use faster and better ways of interacting. Past research has shown that virtual teams that use computer-mediated communication (CMC) instead of face-to-face communication are less cohesive because they struggle with mistrust, controlling behaviour, and communication breakdowns. This study aims to determine whether project practitioners in South Africa perceive virtual teams that use videoconferencing as suffering from the same CMC disadvantages described in past research in other environments; and if they do, what the possible causes could be. This paper reports on a survey of 106 project practitioners in South Africa. The results show that these project practitioners prefer faceto-face communication over CMC, and perceive virtual teams using videoconferencing to be less cohesive and to suffer from mistrust and communication breakdowns, but not from increased conflict and power struggles. The perceived shortcomings of videoconferencing might result from virtual teams that use this medium having less time to build interpersonal relationships. OPSOMMINGOrganisasies maak toenemend gebruik van virtuele projekspanne wat verspreid is oor lande, kulture en tydsones en verbeterde maniere van interaksie benodig. Vorige navorsing het egter getoon dat virtuele spanne wat gebruik maak van rekenaar-bemiddelde kommunikasie (CMC) i.p.v. aangesig-tot-aangesig kommunikasie minder samehorig is omdat hulle sukkel met wantroue, beherende gedrag en gebrek aan kommunikasie. Hierdie studie ondersoek of 106 Suid-Afrikaanse projekpraktisyns van spanne wat videokonferensies gebruik ook meen dat die spanne ly aan die nadele van CMC wat in ander omgewings ondersoek is. Die resultate toon dat die respondente aangesig-tot-aangesig kommunikasie bo CMC verkies. Dit toon ook dat virtuele spanne wat gebruikmaak van videokonferensies minder samehorig is en ly aan wantroue en gebrek aan kommunikasie, maar nie aan verhoogde konflik en magstryd nie.

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Section: Videoconferencingmentioning

confidence: 99%

Exploring the Use of Computer-Mediated Video Communication in Engineering Projects in South Africa

Meyer

Bond-Barnard

Steyn

et al. 2016

SAJIE

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show abstract

“…This attribute implies that systems should avoid forcing users to substitute one sensory mode for another. For example, although audio communication is closely related to collaborative task accomplishment, visual information is a strong source of socio-emotional, task and contextual knowledge (Bly, Harrison, & Irwin, 1993;Monk & Watts 1995;Daly Jones, Monk, &Watts;1998), and its absence in a collaboration system would diminish the effectiveness of the system. In the nM system, haptic feedback is also provided when the microscope tip is pushed against a sample.…”

Section: Sensory Attributesmentioning

confidence: 99%

Designing to support situation awareness across distances: an example from a scientific collaboratory

Sonnenwald

Maglaughlin

Whitton

2004

Information Processing & Management

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When collaborating individuals rely on situation awareness (the gathering, incorporation and utilization of environmental information) to help them combine their unique knowledge and skills and achieve their goals. When collaborating across distances, situation awareness is mediated by technology. There are few guidelines to help system analysts design systems or applications that support the creation and maintenance of situation awareness for teams or groups. We propose a framework to guide design decisions to enhance computer-mediated situation awareness during scientific research collaboration. The foundation for this framework is previous research in situation awareness and virtual reality, combined with our analysis of interviews and observations of collaborating scientists. The framework suggests that situation awareness is comprised of contextual, task and process, and socio-emotional information. Research in virtual reality systems suggests control, sensory, distraction and realism attributes of technology contribute to a sense of presence (Witmer & Singer, 1998). We suggest that consideration of these attributes with respect to contextual, task and process, and socio-emotional information provides insights to guide design decisions. We used the framework when designing a scientific collaboratory system. Results from a controlled experimental evaluation of the collaboratory system help illustrate the framework's utility.

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“…While video enabled communication offers a number of benefits over voice only communication, it is still lacking compared to face-to-face interactions [1]. For example remotely located team members are less included in cooperative activities than co-located team members [1], and have fewer conversational turns and speaking time in group conversations [2]. Suggested reasons for these disparities are a lack of social presence of these remote group members, reduced engagement, and reduced awareness of actions [3].…”

Section: Introductionmentioning

confidence: 99%

Personality perception of robot avatar tele-operators

Bremner¹,

Çeliktutan²,

Güneş³

2016

2016 11th ACM/IEEE International Conference on Human-Robot Interaction (HRI)

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Some advantages of video conferencing over high-quality audio conferencing: fluency and awareness of attentional focus

Cited by 115 publications

References 55 publications

Exploring the Use of Computer-Mediated Video Communication in Engineering Projects in South Africa

Exploring the Use of Computer-Mediated Video Communication in Engineering Projects in South Africa

Designing to support situation awareness across distances: an example from a scientific collaboratory

Personality perception of robot avatar tele-operators

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