Proceedings of the 22nd Annual International Conference on Design of Communication: The Engineering of Quality Documentation 2004
DOI: 10.1145/1026533.1026552
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Solutions documentation

Abstract: In today's software environment, more and more products must be installed and configured in concert with one another. Unfortunately, most software is developed product-by-product and the approach to information development is in alignment with the individual development projects. In the end, a user may have to have as many as 20 publications open and 7 help systems up to understand how to implement the overall solution for his or her installation. This paper will discuss the need for cross-product, solutions-o… Show more

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“…[5] Installation procedures are often performed with the help of wizards, so that most of the necessary configuration tasks are hidden from the user in the typical process. When installation cannot follow the typical path, it tends to be a very complex activity that may require lots of work [6].…”
Section: Installation Interface Usabilitymentioning
confidence: 99%
“…[5] Installation procedures are often performed with the help of wizards, so that most of the necessary configuration tasks are hidden from the user in the typical process. When installation cannot follow the typical path, it tends to be a very complex activity that may require lots of work [6].…”
Section: Installation Interface Usabilitymentioning
confidence: 99%