Software secretaries: learning and negotiating personal assistants for the daily office work

Bocionek, Siegfried

doi:10.1109/icsmc.1994.399802

Cited by 6 publications

(5 citation statements)

References 8 publications

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“…Many years later, and possibly due to the emergence of the Internet and research boom in the Distributed Artificial Intelligence area from the mid-80s, many works started to propose models and implement intelligent softbots as "agents" (e.g. : [40][41][42][43][44][45][46][47][48][49][50]). They combined chatting capabilities with programmed actions to be performed via requests from or on behalf of users to grab useful information from the Internet in different domain areas.…”

Section: Basic Concepts and Applications Of Softbotsmentioning

confidence: 99%

Softbots 4.0: Supporting Cyber-Physical Social Systems in Smart Production Management

Rabelo¹,

Zambiasi²,

Romero³

2023

Int J Ind Eng Manag

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This paper presents the results of a research work that aimed at investigating the usage of softbots -as digital intelligent software assistants -as a supporting technology to help in excelling smart production management composed of cyber-physical systems (CPS). This work also attempts to differentiate the many equivalent terms used in the literature to softbots, trying to demonstrate that all of them are just types of softbots. Softbots 4.0 acts as a smart humanmachine interface, representing a digital virtual assistant to handle human-related issues when implementing the concept of Operator 4.0. Yet, the concept of Softbot 4.0 is framed against the RAMI 4.0 model in a way to show how it can also be taken as an (intelligent) manufacturing entity. The main goal of Softbots 4.0 is to support the Operator 4.0 in interfacing with smart machines, robots, and systems, aiding people in the automatic, planned or pro-active execution of different, repetitive or complex tasks, efficiently in a more symbiotic human-machine environment. Five different cases have been selected for the assessment, implemented as software prototypes in different production management and shop floor control scenarios close to real CPS. The high potential of the softbots approach could be observed, especially when combined with other enabling technologies for Industry 4.0. A global assessment and reflections on these experiments are discussed at the end.

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Section: Basic Concepts and Applications Of Softbotsmentioning

confidence: 99%

Softbots 4.0: Supporting Cyber-Physical Social Systems in Smart Production Management

Rabelo¹,

Zambiasi²,

Romero³

2023

Int J Ind Eng Manag

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“…• Atuar com certa autonomia em suas tarefas, de forma que estes possam verificar a situação dos seus usuários (como por exemplo novos e-mails em sua caixa postal) e que possam responder apropriadamente a cada situação que aparece (Bocionek, 1994), (Hoyle, 1997), (Hunhs, 1998), (Schiaffino, 2006);…”

Section: Definição De Sapunclassified

“…• Ser baseado em rede, ou seja, ter a capacidade de buscar informações via redes de computadores, tal como a Internet, e interagir com outros sistemas e assistentes pessoais de outros usuários de forma a alcançar os objetivos do seu usuário (Bocionek, 1994), (Hoyle, 1997), (Huhns, 2002);…”

Section: Definição De Sapunclassified

“…A definição de Softwares Assistentes Pessoais (SAP / Personal Assistant Software) é um tanto variável na literatura, normalmente muito influenciada pelo tipo de problema que se deseja resolver, pelos seus requisitos e pela abordagem arquitetural ou de implementação. Em termos mais gerais, para Bocionek (1994) um SAP é um programa autônomo que oferece auxílio no gerenciamento das atividades dos seus usuários, inclusive no caso de atividades conflitantes. Devem saber negociar, aprender, ter portabilidade e mobilidade, principalmente no cenário da computação móvel.…”

Section: Introductionunclassified

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Uma Arquitetura Aberta e Orientada a Serviços para Softwares Assistentes Pessoais

Zambiasi

Rabelo²

2012

RITA

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Vários esforços vêm sendo feitos na direção de softwares assistentes pessoais (SAP) com o objetivo de ajudar as pessoas em suas atividades diárias, em casa ou no trabalho. A despeito da intrínseca complexidade que SAPs podem ter, a maior parte dos trabalhos se preocupa em desenvolver soluções apenas para tarefas bastante específicas, sem preocupações de integração e interoperação com outros sistemas (incluindo outros SAPs), além de não se conectarem com os sistemas empresariais e respectivos processos de negócios. Visando atender a esses requisitos, este trabalho apresenta uma arquitetura de referência aberta para SAPs, permitindo que instâncias interoperáveis possam ser derivadas, personalizadas, implementadas e implantadas consoantes às características das pessoas e processos das organizações. Uma instância foi gerada e seus resultados analisados.

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“…Bocionek went one step further to design a software secretary that acts like a human secretary "in managing work related activities." 12 He proposed an open architecture to bundle different agents to yield a single software secretary. ISAs for design for manufacturability in concurrent engineering have been reported.…”

Section: Some Applications Of Software Agentsmentioning

confidence: 99%

The Potential of Intelligent Software Agents in the World Wide Web in Automating Part Procurement

Khoo

Tor

Lee

1998

International Journal of Purchasing and Materials Management

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IN BRIEF The procurement process is notorious for being tedious and protracted due to data gathering and prolonged negotiations. With the emergence of the World Wide Web, more and more companies have established a visible presence by publicizing their products on their Web sites. If this information can be accessed automatically, ideally without the need for human intervention, the time required for procurement can be reduced. Intelligent Software Agents (ISAs) can potentially fulfill this function. In this article, an implementation of electronic sourcing using ISAs is discussed. An intelligent software agent was created using Java‐To‐GoTM, a template which extends the Java Programming LanguageTM. A client agent from the computer of the sourcing organization visits the Web sites of prospective vendors to determine if they can supply the product according to the procurement specifications. A rudimentary example of sourcing for spur gears is discussed. The demonstration conducted has proven the viability of software agents in undertaking the task of procurement in electronic commerce. Further research and development is necessary before software agents can be used more extensively in electronic procurement.

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Software secretaries: learning and negotiating personal assistants for the daily office work

Cited by 6 publications

References 8 publications

Softbots 4.0: Supporting Cyber-Physical Social Systems in Smart Production Management

Softbots 4.0: Supporting Cyber-Physical Social Systems in Smart Production Management

Uma Arquitetura Aberta e Orientada a Serviços para Softwares Assistentes Pessoais

The Potential of Intelligent Software Agents in the World Wide Web in Automating Part Procurement

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