Sociotechnical Systems of Care

Toombs, Austin L.; Devendorf, Laura; Shih, Patrick C.; Kaziunas, Elizabeth; Nemer, David; Mentis, Helena M.; Forlano, Laura

doi:10.1145/3272973.3273010

Cited by 23 publications

(15 citation statements)

References 13 publications

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“…CSCW scholarship has drawn attention to the performance of caring labour with sociotechnical systems and the data generated through these activities [11,41]. Coordination, collaboration, cooperation, and care in stewarding the data of others are matters of concern that will only grow.…”

Section: Discussionmentioning

confidence: 99%

Coordinating Migration: Caring for Communities & Their Data

Shankar

2021

Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing

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This study inquires into the perspectives of the many groups who collect, manage, and use data generated as people migrate and settle in Canada. While their notions of care for communities and data may sometimes conflict, a range of stakeholders collaborate in their activities with data on immigration, including settlement service providers, migrant justice activists, immigration researchers, government staff and policymakers, and designers of digital systems that gather newcomers' data. As a connected yet distanced collective of stakeholders whose practices with data influence one another and the newcomers they study or serve, these same stakeholders also enact changes in their ways of using data and digital technologies in the context of experimentation with big data analytics, automation, and greater demands for data-based reporting and sharing. To this end, this research joins practical and theoretical discussions by working to strengthen webs of relations with greater capacity for care, informed reflection, and responsibility in the use of communities' data. Based on the lens of care, this project advances a critical approach to drastic shifts in information practices across areas of contemporary life, of which migration is a particularly pressing issue.

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Section: Discussionmentioning

confidence: 99%

Coordinating Migration: Caring for Communities & Their Data

Shankar

2021

Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing

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“…There is a growing concern for care in other sociotechnical encounters and a spectrum of activities from education [43], to appropriating data collection for affordable housing [89], to logistics of humanitarian aid [37], to maintenance and repair of technologies and their associated sites of development and modification [38], [39], [83], and even to the relationships subjects have with research projects [36]. Recognizing this breadth, Toombs, et al [82] have shown a particular investment in thinking through the complexities and complicities of care. Indeed, a common theme of care work both inside and beyond HCI is that it involves seemingly simultaneous exercises of doing good while making compromises.…”

Section: Care and Its Complexitiesmentioning

confidence: 99%

The Care Work of Access

Bennett

Rosner

Taylor

2020

Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

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Current approaches to AI and Assistive Technology (AT) often foreground task completion over other encounters such as expressions of care. Our paper challenges and complements such task-completion approaches by attending to the care work of access-the continual affective and emotional adjustments that people make by noticing and attending to one another. We explore how this work impacts encounters among people with and without vision impairments who complete tasks together. We find that bound up in attempts to get things done are concerns for one another and how well people are doing together. Reading this work through emerging disability studies and feminist STS scholarship, we account for two important forms of work that give rise to access: (1) mundane attunements and (2) noninnocent authorizations. Together these processes work as sensitizing concepts to help HCI scholars account for the ways that intelligent ATs both produce access while sometimes subverting people with disabilities.

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“…This group of workshop organizers was selected to reflect the diversity we hope to recruit for participants as well as diversity in methods and topical expertise. Organizers have successfully (co-)organized workshops in the past at CHI [3,14], CSCW [21], NordiCHI [13], GROUP [11], and ICWSM [9,10]. Stevie Chancellor is a PhD Candidate in Human Centered Computing at Georgia Tech.…”

Section: Organizersmentioning

confidence: 99%

Sensitive Research, Practice and Design in HCI

Chancellor

Andalibi

Blackwell

et al. 2019

Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

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New research areas in HCI examine complex and sensitive research areas, such as crisis, life transitions, and mental health. Further, research in complex topics such as harassment and graphic content can leave researchers vulnerable to emotional and physical harm. There is a need to bring researchers together to discuss challenges across sensitive research spaces and environments. We propose a workshop to explore the methodological, ethical, and emotional challenges of sensitive research in HCI. We will actively recruit from diverse research environments (industry, academia, government, etc.) and methods areas (qualitative, quantitative, design practices, etc.) and identify commonalities in and encourage relationship-building between these areas. This one-day workshop will be led by academic and industry researchers with diverse methods, topical, and employment experiences.

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Sociotechnical Systems of Care

Cited by 23 publications

References 13 publications

Coordinating Migration: Caring for Communities & Their Data

Coordinating Migration: Caring for Communities & Their Data

The Care Work of Access

Sensitive Research, Practice and Design in HCI

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