“…If a patient has been visiting within seven days of all scheduled clinic appointments for 12 months, or within 24-48 hours before the "original" scheduled appointment [15], it is scored as 1 (yes); if a person has missed one or more scheduled clinic appointments for any reason(s), it is scored as 0 (no) [16]. Tis study did not consider unscheduled visits to an emergency room, an inpatient ward, or any ward [15]. Independent variables were sociodemographic (such as sex, age, residence, educational status, occupation, marital status, and monthly income), healthcare delivery systems (such as paper-based appointments, follow-up counseling, ever-faced unavailability of health workers, appointment time convenience, and satisfaction), patient-related, psychosocial (Appendix 3), and clinical-related factors (Appendix 2).…”