Socio-technical system design: a general systems theory perspective

Yurtseven, M. Kudret; Buchanan, Walter W.

doi:10.14684/icece.08.2013.15-21

Cited by 3 publications

(1 citation statement)

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“…This approach, following a cross-disciplinary perspective, suggests combining in a single representation the variables that are typically the subject of distinct disciplines (Mohr & van Amelsvoort, 2016). Figure 1 shows the typical representation of a STS and contemplates (Bostrom & Heinen, 1977;Cherns, 1976;Cooper & Forest, 1971;Sutcliffe, 2000;Yurtseven & Buchanan, 2013): ─ a technical subsystem, including organizational variables interacting in business processes (subdivided into activities and tasks) converting inputs to outputs; and technological variables, i.e., technologies, means and tools recognized as the main engine for implementing processes; ─ a social subsystem, that includes human variables, relating to the characteristics of the people who operate in the organizational system (qualification, attitudes, motivation, personality); and social variables, i.e., the set of interpersonal relationships that people create within the organizational system and formalize through the organizational structure.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Do Organizations Need a Head of Remote Work?

Cuel

Cacciatore²,

Ravarini

et al. 2022

Lecture Notes in Information Systems and Organisation

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Following the Covid-19 pandemic emergency, the percentage of remote workers has increased exponentially with more thant 82% of the workforce operating from home in April 2020. After the first lockdown period, the percentage of remote workers decreased radically, and in 2021 has been estimated around 35-40%. However, doubts and criticisms have arised about whether organizations are carrying out remote working practices effectively. Adopting the socio-technical system (STS) perspective, this paper aims to investigate the specific characteristics of remote working to identify the major factors encouraging agile working, rather than just remote working, in organizations. A causal-effect path will be depicted to explain the evolution of remote working adoption in organizations, and the need of tasks and job redesign, business processes reingeneering, innovative eHRM policies, cultural changes, and new organizational roles. The paper describes the new organizational roles, tasks and competences aimed at enabling an effective adoption of agile working in organization.

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