Socio Technical Framework to Improve Work Behavior During Smart City Implementation

Abstract

Every organization uniquely adheres to security culture. Numerous studies have discovered that procrastinating, impulsive, forward-thinking, and risk-taking behaviors vary across organizations, which may help to explain why different organizations' adherence to security policies. This study describes the human aspect of a government organization in contributing to the successful implementation of a smart city by minimizing cybersecurity threats. Improper employee behavior and lack of understanding of cybersecurity will negatively contribute to the successful development of smart cities. The purpose of this research is to develop a framework to determine the factors to improve work behavior in terms of the contribution of social and technical factors. The use of a socio-technical approach to explain how socio-technical integration can contribute to improving work behavior by using mixed methods. The results indicated that several socio-technical factors which include technology, IT infrastructure, work organization, competency, training, and teamwork contribute to improving work behaviors which can be used as a basis for minimizing cybersecurity threats in smart city implementation.